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Guest Services

Ensure guests have a welcoming and enjoyable experience at the bowling center
Naples, Florida, United States
Entry Level
yesterday
HeadPinz

HeadPinz

An entertainment venue offering bowling, arcade games, laser tag, and dining options for families and groups.

Guest Services Representative

Join the HeadPinz Naples team as a Guest Services Representative and help us deliver the ultimate WOW experience to every guest who visits our center! You'll play a vital role in ensuring our guests feel welcomed, informed, and ready to enjoy their time with us.

Key Responsibilities:

  • Greet guests warmly as they enter the bowling center and assist them with lane assignments.
  • Maintain clean and organized bowler areas, lane approaches, and ball returns before seating new guests.
  • Operate the point-of-sale (POS) system and public address (P.A.) system.
  • Process payments accurately, including handling cash, making correct change, and using credit card machines.
  • Respond to customer telephone inquiries, take messages, and page guests as needed.
  • Promote our offerings, such as bowling specials, food, beverages, leagues, and upcoming events, through lane-to-lane interaction and sharing promotional materials.
  • Work a flexible schedule, including nights and weekends, as needed.
  • Perform other duties as assigned to support center operations.

Qualifications:

  • Must be 18 years of age or older.
  • Outgoing, friendly personality with a strong commitment to guest satisfaction.
  • Ability to handle multiple tasks in a fast-paced environment.
  • Flexible availability, including nights and weekends.

HeadPinz Naples is proud to be an Equal Opportunity Employer (EOE). Join our team and help create unforgettable experiences for our guests!

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Guest Services
Naples, Florida, United States
Support
About HeadPinz
An entertainment venue offering bowling, arcade games, laser tag, and dining options for families and groups.