Associate, Reservation Operations - Remote Eligible

Associate, Reservation Operations

The Reservation Operations team at Headout ensures that the inventory within the organization and delivery of these experiences to our customer hits a perfect balance. The Reservation Operations team strives to make every booking fulfillment at Headout, a success. This is a remote-first role, open to candidates across India.

What makes this role special?

• Time is key. You will need to provide a seamless experience for all Headout guests by handling their reservations in a timely manner.
• Connecting blocks of our business. You will essentially act as a bridge between our supply partners and guests by communicating effectively.
• Striving for perfection. We would love for you to take initiative to create processes that make our booking fulfillment methods more progressive.
• A creative streak. You will need to be creative when it comes to handling escalations from our guests or supply partners.

What skills & experience do you need?

• Attention to the T. No tiny detail passes your eye unchecked. You're able to spot the smallest of problems, solving which can have the biggest impact.
• Language Proficiency. Exceptional written and verbal communication skills in the English language.
• You're like Monica Geller. Organized and process-driven, with an itch to improve anything sub-optimal.
• You're in it for the long haul. You think long term while solving problems and not focus on immediate fixes.

Bonus

• You're passionate about all things travel
• You have worked to assist customers all around the globe before

EEO Statement

At Headout, we don't just accept differences — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our partners, and the community at large. Headout provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. During the interview process, if you need assistance or an accommodation due to a disability, you may contact the recruiter assigned to your application or email us at life@headout.com.

Privacy Policy

Please note that once you apply for this job profile your personal data will be retained for a period of one (1) year. Headout shall process this data for recruitment purposes only. Once the relevant job profile is filled or once the time period of one (1) year from the date of the job application has passed, whichever is later, Headout shall either delete your data or inform you that it shall keep it in its database for future roles. In compliance with the relevant privacy laws, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that the processing of your personal data be restricted. If you have any concerns or questions about the way Headout handle your data, you can contact our Data Protection Officer for more information.