Home Care Advisor / Inside Sales Representative

Inside Sales Representative (Home Care Advisor)

Are you a driven, empathetic sales professional who thrives in a fast-paced environment and wants to make a meaningful impact? We're a family-owned home care company with a long track record of excellence—including 9 consecutive Caring.com Super Star Awards—and we're looking for an Inside Sales Representative (Home Care Advisor) to be the first point of contact for families seeking care. This is a high-impact role where your responsiveness, communication skills, and persistence directly help families get the care they need.

Why Join Us?

• Family-owned company with strong values and leadership experience as caregivers
• 9x Caring.com Super Star Award winner
• Clinical support with a nurse on staff guiding care and training
• Mission-driven culture: we care for clients like family
• Clear growth paths into outside sales, operations, or care coordination

What You'll Do:

• Respond to inbound inquiries quickly (goal: within 1 hour during business hours)
• Conduct discovery calls to understand needs, urgency, and fit
• Convert leads into scheduled in-home consultations (Living Room Visits)
• Manage a high-volume pipeline (200–300 active leads/month) in Zoho CRM
• Execute consistent follow-up via phone, text, and email
• Maintain detailed notes and next steps for every lead
• Support outside sales reps and broader sales efforts as needed
• Ensure smooth handoff to care and operations teams

What Success Looks Like:

• Strong conversion of inquiries into scheduled consultations
• Consistent, disciplined follow-up across all leads
• Accurate and organized CRM pipeline management
• Ability to handle a high volume of conversations daily
• Fully ramped within 90 days

What We're Looking For:

• 2–4 years of inside sales or phone-based sales experience
• Proven ability to manage and convert inbound leads
• Strong communication skills—empathetic, confident, and persuasive
• Highly organized with strong attention to detail
• Persistent and follow-up driven
• CRM experience (Zoho preferred)

Compensation & Schedule:

• Base salary: $40,000 – $50,000
• Bonus tied to completed consultations
• Monday–Friday, 8:30 AM – 4:30 PM, some follow up on the evenings & weekends

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.