Regional Service Director

Regional Service Director

Regional Maintenance/Resident Services Director

Type of Work: Regional Resident Services Director

Purpose: The Regional Maintenance Director will oversee onsite maintenance operations for their assigned region. They will also communicate with capital improvements on construction and capital projects. Conduct due diligence inspections as needed. Oversee disaster management as well as reconstruction. The RMD will also provide leadership, technical support, guidance and management to the maintenance teams.

Skills, Knowledge & Personal Characteristics: In-depth knowledge of all aspects of apartment maintenance. Knowledge of safety procedures and regulatory requirements (OSHA, EPA, etc.). Ability to manage multiple tasks. Ability to work with the pressure of deadlines. Strong management and leadership ability. Strong organizational skills. Strong written and verbal communication ability. Computer proficiency. Ability to train, motivate and develop team members. Strong problem-solving and analytical skills. Budget-conscious.

Summary of Functions: Oversee properties in the designated region. Responsible for maintenance operations on those properties. Develop and implement training as needed. Ensure all regulatory requirements are being met (OSHA, EPA, etc.) Conduct property visits and inspections to ensure performance standards are being met. Coordinate with the Capital improvements team on ongoing projects. Communicate with Regional Managers to ensure property needs are being met. Communicate with the Director of Resident Services. Fill in/organize assistance for vacancies in staffing as needed.

Major Duties and Responsibilities:

• Work with capital project managers and RM's on capital projects, preparing material and cost estimates, scopes of work, preparing capital bids, executing projects and contracts, monitoring jobs to ensure projects are not exceeding the budgeted amount, ensuring compliance with all applicable codes and performing final inspections of work completed as needed.
• Work with RM on budgets for yearly common maintenance as well as capital projects for the following year's budget. Attend budget meetings to ensure proper budgets for properties. Manage bids for capital projects for the following year's budget.
• Inspect properties quarterly for safety issues, code compliance and compliance of all Hawthorne company policies.
• Conduct due diligence as needed and assist with interior and exterior inspections. Provide organized results to the RM.
• Provide technical maintenance support, guidance, leadership, training, management and disciplinary action as needed.
• Coordinate and oversee the interview, hiring and training of new personnel. Assist with termination procedures.
• Complete training on the SAM manual to new Maintenance Supervisors and ensure sign off sheet is sent to home office.
• Ensure owners, investors and company site goals are being met. Attend owner visits as needed.
• Meet with RM as needed to discuss progress, issues and concerns.
• Work with claims managers, adjusters and insurance representatives to manage property damage and casualty losses. Oversee disaster repairs.
• Assist where needed to fill for maintenance to help with coverage and/or coordinate assistance where applicable. Assign floating maintenance technicians as needed per RM property needs.
• Comply with all Hawthorne procedures, policies and quality standards and present a professional appearance of Hawthorne Residential Partners.
• Assist with any other tasks or projects as required
• Work with RM and/or capital projects managers to establish and coordinate interior rehab of units, order product, shop costs for interior rehab units
• Develop and hold Quarterly Maintenance Meetings for your teams.
• Communicate with the Director of Resident Services weekly.

Organizational Relationships: Coordinate with Regional Managers to ensure needs are being met. Report directly to the Director of Resident Services. Work with all levels of company staff. Work with vendors, contractors, and suppliers.

Other Requirements: Hours of Work: 9:00 a.m. to 6:00 p.m., Monday through Friday. Available for overtime as needed and "on call" 24 hours a day.

Amount of Overtime: As needed for emergencies.

Physical Requirements: Extensive mobility and excellent physical condition. Ability to lift 100 lbs. necessary for installation and removal of appliances. Ability to operate all necessary hand tools to make repairs. Ability to kneel, crouch, climb, crawl, etc. to reach items in need of repairs. Ability to drive to and from job sites. Tolerance to all extremes of hot and cold weather, as may be necessary.

Tools: Must provide own basic tools, or be willing to obtain the required hand tools (see "Minimum Required Hand Tools" list). Must be knowledgeable and skilled in the safe use and maintenance of the following:

• Hand tools: Various wrenches, screwdrivers, grips, sledge hammer, hammers, snips, post hole diggers, saws, etc.
• Power Tools: Wrenches, grinder, sander, drill, saws, etc.
• User-Moved Aids: Wheelbarrows, dollies, hand trucks, buckets, hoists, jacks, stepladders, full ladders, double ladders.
• Mechanical Equipment: Motors, pumps, compressors, blowers, electric and hand powered augers, etc.
• Measuring Devices: Voltmeters, ohmmeters, testing meters, PH tests, etc.

Transportation: Must have a dependable vehicle to transport tools and equipment to job sites. Must provide proof of liability insurance for same.

Education: High school education or trade school required. College degree or equivalent career experience required. Bondable and Valid Driver’s License.