Un - licensed Medicare Telesales Supervisor - Hawaii

Telesales Supervisor - Medicare Sales Team

Ready to take your leadership skills to the next level? Join our growing team as a Telesales Supervisor based out of The Hive in Kapolei, HI - with a flexible hybrid schedule combining on-site and remote work. In this key role, you'll lead a high-performing team of licensed sales agents who help consumers enroll in Medicare Advantage and Prescription Drug Plans. This is your chance to step into a rewarding leadership role in a fast-paced, compliance-driven environment — with competitive pay, a hybrid schedule, and the opportunity to shape success for others.

Why This Leadership Role Stands Out

• Lead with impact. Be a mentor, motivator, and strategic leader as you guide telesales agents through peak enrollment seasons and beyond.
• Drive performance. Monitor KPIs, coach in real time, and implement strategies to hit daily, weekly, and monthly sales goals.
• Stay connected. Take live consumer calls in the off-season to sharpen your skills and stay in tune with frontline challenges.
• Shape success. Help new hires thrive from the training room to the sales floor by partnering with trainers and participating in classroom activities.

Compensation Highlights

• Competitive pay at $30.00 per hour
• Full-time position with performance-driven responsibilities
• Eligible for medical and 401(k) benefits after a standard eligibility period

Hybrid Work Flexibility

• This is a hybrid role based at our Kapolei, HI office. Onsite presence is required during key business periods including training, nesting, team events, and coaching sessions.
• Primary location: 949 Kamokila Blvd, Kapolei, HI 96707
• Must be able to reliably commute to the office on a regular (or as-needed) basis

Program Schedule

• Full-time Training Schedule: Monday-Friday, 8:00 AM–4:30 PM
• First 7 weeks are on-site with no time off.
• Must be flexible to work assigned production shifts between 9:00 AM–9:00 PM after training.

Responsibilities

• Support and enhance classroom training experiences by participating in mock calls and onboarding activities
• Motivate telesales agents to achieve sales goals while upholding compliance and quality standards
• Provide daily guidance through one-on-one coaching, live feedback, and chat-based support
• Monitor agent KPIs including call quality, attendance, handle time, and sales performance
• Maintain team accountability and ensure service levels are consistently met
• Evaluate agent calls and provide coaching with clear performance documentation
• Support off-season operations by handling inbound consumer calls to stay connected with the sales process
• Assist with seasonal recruiting by conducting interviews and helping identify future talent

Qualifications

• Minimum Requirements
• Demonstrated sales success, including experience driving conversions, overcoming objections, and effectively closing sales in a metrics-driven environment
• Strong communication skills and proficiency with tools like Microsoft Windows and CRM systems
• Experience managing multiple channels (phone, email, and chat)
• High school diploma or equivalent
• Willingness to work onsite during critical business periods
• Preferred Requirements
• 1+ year of recent call center leadership experience, ideally in telesales
• 1+ year of recent healthcare experience, preferably in Medicare Advantage
• Active Health Producer License in Hawaii

Diversity Statement

At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation! Equal Employment Opportunity/Disability/Veterans. If you need accommodation due to a disability, please email us at HR@Broad-path.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law. Compensation: BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.