Technology Consulting - Managed Services - Information Technology Outsourcing (ITO) - Senior Manager

Technology Consulting – Managed Services – Information Technology Outsourcing (ITO) – Senior Manager

At EY, we'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

As a Senior Manager in EY's Managed Services practice, you will lead the delivery and transformation of large-scale Information Technology Outsourcing (ITO) engagements. You will be responsible for managing client relationships, driving operational excellence, and ensuring service delivery aligns with contractual commitments and EY's quality standards. This role requires a strategic thinker with deep experience in IT service management, outsourcing governance, and digital transformation.

Key Responsibilities

• Client Engagement & Delivery Leadership
• Strategic Planning & Transformation
• Team & Stakeholder Management
• Financial & Contract Management
• Risk & Compliance

To qualify for the role, you must have a Bachelor's degree in Information Technology, Computer Science, Engineering, or related field; MBA or relevant Master's preferred. You should have 15+ years of experience in IT outsourcing, managed services, or IT operations, with at least 5 years in a senior leadership role. Proven experience managing large-scale, multi-tower ITO engagements is required. Additionally, you should have a strong understanding of ITIL, cloud platforms (AWS, Azure, GCP), and service management tools (e.g., ServiceNow). Excellent communication, negotiation, and stakeholder management skills are essential. PMP, ITIL, or similar certifications are a plus.

At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. Join us in our team-led and leader-enabled hybrid model. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances.

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis.