Supervisor, Patient Access - Patient Support Center (full - time, 40 Hours, Day Shift)

Job Title

Supervises the day-to-day operations, and coordination and integration of services, programs and activities of assigned areas, including but not limited to scheduling, pre-registration, insurance verification, authorization and billing within the Queen's Patient Support Center. Optimizes staff performance through coordination of workload distribution, staff reassignment, and feedback regarding expected outcomes and performance. Ensures operations and functions are in compliance with regulatory requirements and the policies and procedures of the Medical Center. May manage/oversee other areas in the absence of the Manager as assigned.

Essential: finger dexterity, seeing, hearing, speaking. Continuous: sitting, static gripping of an object for prolonged periods. Frequent: walking. Occasional: standing, stooping/bending, climbing stairs, walking on uneven ground, lifting and carrying usual weight of 1 pound up to 5 pounds, reaching above, at and below shoulder level, frequent gripping of an object. Operates computer, calculator, telephone, fax and printer.

Not substantially subjected to adverse environmental conditions.

Associate's degree in business, accounting or related field; or two (2) years experience in a healthcare contact center, patient access, physician office or outpatient surgical center may be substituted for the education requirement. In addition to the education requirement, three (3) years experience in patient scheduling, registration or billing in a healthcare setting; or two (2) years experience patient scheduling, registration or billing in a healthcare setting with a Bachelor's degree in business administration, finance, accounting or healthcare administration. One (1) year supervisory/leadership experience. Experience with medical terminology, medical insurance, HMO, managed care, electronic medical record, computerized order entry, appointment scheduling and medical coding requirements. Experience to demonstrate ability to work with personal computers and Microsoft Office applications, including Word, Excel and Outlook. Equal Opportunity Employer/Disability/Vet