Supervisor Network Operations Support

Supervisor, Network Operations Support

Alaska Airlines is creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The Supervisor, Network Operations Support (NOS) oversees the execution of Network Operations Support and Central Load Planning (CLP) activities. As a people leader, the Supervisor, NOS leads and establishes priorities for a team of union employees to ensure compliance with all applicable regulatory guidelines while maintaining a culture of continuous improvement, professionalism, and integrity. As a people leader, this position supports Network Operations Support (NOS) and CLP activities for Alaska Airlines.

Key Duties

• Supervises the execution of CLP activities including ensuring load plans and aircraft weight and balance calculations are optimized and compliant with all applicable Federal Aviation Regulations (FARs) and Alaska Airlines policies.
• Reviews, analyzes, leads, and directs process and performance improvement for load planning and station operations technical support for sabre, catering operations, security, and irregular operations events.
• Develops people through effective performance management and ongoing feedback in adherence to all company policies and the Labor Contract.
• Influences the culture of the team through action, presence, and reinforcement of behaviors.
• Addresses problems, develops solutions, and drives for resolution or corrective action.
• Responsible for maintaining optimal staffing and productivity levels in alliance with divisional and operational objectives.
• Responsible for ensuring the safety and consistency in operations and customer service through effective policy and procedure development.
• Represents NOS and CLP for all cross-divisional policy and program changes.
• Develops and maintains a professional, cooperative relationship with Labor/Union leadership.
• Maintains all technical qualifications of a Centralized Load Planning Agent.

Job-Specific Experience, Education & Skills

Required:

• A minimum of 3 years of airline operations, weight and balance operations, or related experience.
• Bachelor's degree or an additional two years of training/experience in lieu of this degree.
• Ability to establish cross-functional, collaborative relationships with other teams and workgroups.
• Demonstrated leadership skills with strengths in team building, systems thinking, and managing objectives.
• Strong analytical skills and ability to negotiate win-win solutions across divisions and customer groups.
• Proven experience developing employees and the ability to drive employee engagement.
• Outstanding communication (e.g. verbal, written, and listening) and presentation skills.
• Proven ability to meet deadlines while managing multiple projects simultaneously.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred:

• Working knowledge of the COPS Contract.
• Specific knowledge of native sabre.
• Knowledge of Lean process design and Safety Management System (SMS).

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Salary Range

$86,700 --$105,600 / year

Salary Details

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate. Note: We don't typically hire at the top of the range.

Total Rewards

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Equal Employment Opportunity Policy Statement

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment. We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 ("Section 503") and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 ("VEVRAA"). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities. To implement this policy, we will: (1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; (2) Ensure that employment decisions are based only on valid job requirements; and (3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.

Government Contractor & Department of Transportation (DOT) Regulations

Alaska Airlines, Hawaiian Airlines and Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.

Apply by 7:00 PM Pacific Time on 9/4/2025

FLSA Status: Exempt

Employment Type: Full-Time

Regular/Temporary: Regular

Requisition Type: Management

Location: Honolulu

Category: Corporate & Operations