SR LEAD Business Operations Manager

Sr. Lead Business Operations Manager

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Sr. Lead Business Operations Manager plays a central role in coordinating and executing the commercial planning process across the organization. This role is ideal for a highly organized and detail-oriented individual who excels at synthesizing data into clear, actionable formats and supporting cross-functional collaboration. The analyst will be responsible for managing planning tools, preparing executive-ready materials, and ensuring smooth operational execution of planning cycles.

The Main Responsibilities

Key Responsibilities

• Planning Process Coordination
• Lead the end-to-end execution of commercial planning cycles, including timelines, deliverables, and stakeholder alignment.
• Maintain planning calendars, templates, trackers, and documentation to ensure consistency and transparency.
• Support cross-functional teams in meeting planning milestones and submitting required inputs.
• Data Management & Visualization
• Collect and validate data from internal sources to support planning activities.
• Prepare and format data using Excel and Power BI for review and discussion.
• Create executive-level PowerPoint presentations and summaries that translate data into clear, visual narratives.
• Content & Asset Development
• Develop planning collateral including templates, dashboards, and proposal materials.
• Maintain and enhance SharePoint sites to house planning resources and promote usability.
• Ensure all materials are visually engaging, easy to understand, and aligned with business needs.
• Collaboration & Communication
• Partner with business operations, finance, and commercial teams to gather inputs and clarify requirements.
• Translate complex data into high-level summaries and visual representations for leadership review.
• Facilitate communication across teams to ensure alignment and timely delivery of planning components.

What We Look For in a Candidate

Preferred Qualifications

• Strong proficiency in Excel, Power BI, and PowerPoint
• 10-12 years related experience in Sales Operations, Revenue Operations, and FP&A
• Experience managing planning processes or business operations in a commercial environment.
• Excellent organizational skills and attention to detail.
• Ability to communicate effectively with cross-functional teams and senior stakeholders.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges: $103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions.