Member Service Representative (part - time) - Kapolei

Job Opportunity At Navy Federal Credit Union

Provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; lending products; and credit/debit cards. Perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role. This position is eligible for the TalentQuest employee referral program. Responsibilities include providing basic counseling on available products and services to meet member needs, assisting members with opening and maintaining deposit accounts, loans, and other financial products, researching and resolving basic account discrepancies and service requests, identifying opportunities to cross-service products and enhance member relationships through education, understanding and complying with all relevant federal and institutional regulations related to financial products and services, supporting team members by sharing knowledge and best practices, ensuring cash and other negotiable instruments are handled properly and securely, processing routine transactions, including deposits, withdrawals, loan payments, and check cashing, and performing other duties as assigned.

Qualifications include experience in building effective relationships through rapport, trust, diplomacy, and tact, effective research, analytical, and problem-solving skills, experience working independently and in a team environment, experience maintaining composure in a high-production and changing environment, experience navigating multiple systems efficiently and adapt to evolving technologies, effective skill exercising sound judgment and make informed decisions, ability to embrace and support change initiatives in a dynamic and continuously evolving environment, and effective verbal and written communication skills to engage with members and colleagues. Desired qualifications include working knowledge of deposit and loan products, services, and operational procedures, and experience in customer service, preferably in banking or a financial institution.

Hours: Available Monday - Saturday, hours based on business needs. Part-time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required)

Location: 338 Kamokila Boulevard Suite 106, Kapolei, Hawaii 96707

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.