Manager Network Operations - Public Sector

Manager, Network Operations

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Manager, Network Operations is a vital position responsible for planning, staffing, organizing, and managing the staff and infrastructure of an existing wide area network. This is a middle level management position which requires strong managerial and leadership capabilities as well as sound interpersonal communication skills for interactions with customers, contractors, and internal corporate personnel. This position will report directly to the Director, Federal Program Management and will provide leadership and direction to ensure required actions are taken to meet customer requirements.

The Main Responsibilities

• Fulfills the contract's requirement for an on-island representative to provide immediate local support for in-person meetings.
• Act as the program manager's liaison and be capable of a 1-hour response for a face-to-face meeting during business days.
• Provides technical expertise for deployed equipment (encryption, emulation, etc.)
• Leads all testing activities, ensuring they meet contractual requirements and acceptance criteria.
• Provides troubleshooting and configuration expertise, applying methodical, experience-based circuit analysis to resolve performance issues.
• Validates results, determines corrective action, and confirms readiness for government review/acceptance.
• Delivers support to business development through constant customer interface.
• Develops or enhances current policies, procedures or reporting templates, and obtains feedback from all affected groups to meet customer requests.
• Interfaces with customers on service performance and assisting with coordinating downtime for ASIs, PMIs, and exercises.
• Develops and presents professional impromptu and prepared briefings to senior level military and civilian leaders.
• Composes professional written documentation to support the diverse operations environment.
• Formulates quick, sound decisions based on experience, established procedures, and available data.

What We Look For in a Candidate

Qualification For management roles, 5+ years related experience and 1+ year previous supervisory / leadership experience:

• Active Secret security clearance required.
• Knowledge and familiarity with various testing gear for optical networks – Viavi and EXFO
• Maintain familiarity with various vendor platforms for optical networks – Ciena, Cisco, Juniper
• Knowledge of long haul communications equipment such as SONET, ATM, fiber optical multiplexers and DWDM and understanding of LAN/WAN software/hardware technical support
• Previous experience with Government networks and customer
• Extensive experience in the Information Technology field and working in a fast paced operations center environment
• Ability to work in a high stress environment and collaborate very closely with peers
• Knowledge of physical, operational, and communication security processes and procedure

Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $108,896 - $145,195 in these states: HI

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.