Guest Services Representative - Patient Relations (call - in, Rotating Shift)

Guest Services Representative

Responsibilities:

• As an initial and final point of contact, the Guest Services Representative represents the brand and image of The Queen's Medical Center - Manamana and The Queen's Health System (QHS) using the CARE values of Compassion, Aloha, Respect and Excellence, and AIDET methodologies.

• In partnership with Volunteers, Lobby Staff, Environmental Services and Security, maintains a welcoming lobby experience with a priority focused on safety, service excellence and attention to detail.

• In a warm and friendly manner, provides patients and visitors with general information, escorting and wayfinding support, and assistance with patient/visitor complaints, problems, or special needs.

Typical Physical Demands:

• Sitting, finger dexterity, seeing, hearing, speaking.

• Frequent: standing, walking, lifting, pushing and carrying usual weight up to 25 pounds, pushing/pulling patient in wheel chair up to 25 pounds of force, stooping/bending, climbing stairs, walking on uneven ground, twisting body, reaching above, at or below shoulders, repetitive arm/hand motion and frequent gripping of an object.

Typical Working Conditions:

• Not substantially subjected to adverse environmental conditions.

Minimum Qualifications:

A. Education/Certification and Licensure:

• High School diploma or equivalent.

B. Experience:

• Ability to deal effectively with internal and external customers.

• Ability to communicate effectively in English, both orally and in writing.

• Knowledge of Microsoft Office applications, i.e. Word and Outlook.

• Prior customer service experience in a hospital or hospitality setting preferred.

Equal Opportunity Employer/Disability/Vet