Food Service Worker (expediter), NA - 02

Food Service Worker (Expediter) at Hale Koa Hotel

Serves as a Food Service Worker (Expediter) in the Snack Bar Department of the Hale Koa Hotel. Works under general supervision. Higher graded employee or supervisor is available to provide guidance and instructions. Performance is observed on a periodic basis to assure compliance with instructions and established procedures.

Major Duties:

• Works behind the counter and sets up and/or replenishes food and hot/cold drink and specialty items, and the associated condiments, for food service/snack bar operation.
• Greets customers as they arrive at the service counter and takes orders. Weighs, or apportions the selected foods on plates, trays and/or bags. Receives guest orders, answers customer questions about offered food and drink items, records sales, receives cash/credit payment, and provides the correct change.
• Serves light food items requiring little or no preparation time to patrons from a service cart at a beach side resort property location. Replenishes cart as needed with supplies. Greets patrons in a friendly and professional demeanor. Takes orders. Receives money and gives changes. Sets up carts and supplies at the start and end of day. Follows proper sanitation procedures. Ensures cleanliness of work area. Is responsible for the security of funds, equipment, and food and beverage inventories.
• Performs expeditor duties by delivering food to customers or bringing out food to a service buffet area.
• Performs, a variety of duties incident to the maintenance, cleanliness, and sanitation of the area to which assigned. Inspects and cleans counters and trays, outside tables for diners, washes utensils, and maintains cleanliness of the work and display areas. Sends/receives pans and utensils to/from the kitchen for the required cleaning and sanitation. Orders and/or aids in loading and unloading, stocking, or transporting items and supplies as necessary. Collects service trays after meals. Performs other duties as assigned.

Skills and Knowledge: Must have the ability to follow oral instructions, standard procedures, and know the sequence of tasks to complete assignment. Must have skill in doing tasks with several steps or using judgment in a sequence of tasks. Must have knowledge of portion sizes and concentration as needed to serve uniform individual portions and to avoid distraction. Must have knowledge of basic arithmetic such as addition, subtraction, multiplication, division, fractions, and decimals in order to takes orders and provide change; and determine the number of portions or meals required, or, how many servings a particular container will yield. Must know and observe simple food handling techniques, such as washing hands when handling food and not touching rims or cups. Must know and adhere to sanitation and safety standards and methods to clean areas and equipment. Must follow all safety rules, regulations, and procedures regarding food safety, sanitation and equipment use. Must have skill in communicating and dealing with guests in order to provide good customer service when taking orders and delivering food/drink items.

Responsibility: Complies with proper procedures, methods, dress, and hygiene codes. Responsible for the correct operation and care of equipment. Expected to work as scheduled, knowing what steps or sequence of steps are needed to complete work. Some judgment is used in maintaining established standards of sanitation, safety, and service. Is responsible for taking orders and providing the proper order and change. Is responsible for the safeguard of inventories and change fund/bank.

Physical Effort: Work requires light to moderate physical effort. May at times, lift and moves item weighing up to 30 pounds, and occasionally up to 40 pounds with assistance. Work requires constant standing and walking, reaching and stooping.

Working Conditions: Work area is often hot and noisy, and there is exposure to sun, minor cuts and bruises, burns and scalds. There is danger of slipping on floors which are wet from daily mopping or spilled food or beverages. Note: Employee is required to wear any personal protective equipment as applicable to their duties.

Requirements:

• Ability to work without more than normal supervision.
• Ability to keep things neat, clean, and in order.
• Possess basic food preparation and handling techniques.
• Ability to interpret verbal and written instructions.
• Knowledge of basic sanitation principles.
• Ability to use and maintain kitchen tools and equipment.
• Must have knowledge of basic arithmetic such as addition, subtraction, multiplication, division, fractions, and decimals in order to takes orders and provide change; and determine the number of portions required.

Education: Additional selections may be made from this vacancy announcement for up to 90 days after the closing date. Payment of Permanent Change of Station (PCS) costs is not authorized based upon a determination that a PCS move is not in the Government interest.

Important Information Regarding Access to Certain Federal Facilities: Access to certain federal facilities may require a REAL ID-compliant driver's license/ID or an Enhanced Driver's License from WA, MI, MN, NY, or VT. See https://www.tsa.gov/real-id for details.