Customer Service Rep - Remote Eligible

Customer Service Representative

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

As the Customer Service Rep, you will be the first point of contact for our client's providers, delivering exceptional support and addressing inquiries.

We are seeking Customer Service Representatives to join our team. In this role, you will be the first point of contact for our providers, delivering exceptional support and addressing inquiries related to behavioral and physical health services. This role is remote and full-time.

What You'll Do

• Respond to provider questions, emails, and calls in a timely and professional manner
• Assist with navigating and resolving a variety of issues, including claims and continuity of care
• Work towards meeting and exceeding call center metrics
• Manage a high volume of inbound and outbound calls with efficiency and courtesy
• Maintain detailed records of interactions, transactions, and comments
• Collaborate with Provider Relations and Contracts teams to ensure seamless service
• Contribute to team efforts by accomplishing related results as needed

What You'll Need

• High school diploma or equivalent; higher education or certifications in healthcare or customer service preferred
• Experience in customer service, ideally in a healthcare setting
• Strong communication skills, both verbal and written
• Ability to handle stressful situations with patience and professionalism
• Proficiency with computers and typical office software
• Knowledge of healthcare systems and terminology is a plus
• Flexibility to work holidays and extended hours as required by the department

The pay range for this position is $17.00 per hour. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.