Customer Service Coordinator - Facilities Mgmt.

Customer Service Coordinator - Facilities Mgmt

We are seeking a Customer Service Coordinator to support operations across offices, culinary facilities, and transportation hubs. This role serves as the first point of contact for incoming work order requests, ensuring they are triaged efficiently and dispatched to the appropriate teams for resolution.

Key Responsibilities:

• Receive, review, and prioritize work order requests across multiple service areas.
• Dispatch requests to the correct teams, ensuring timely follow-up and completion.
• Act as a central liaison between requestors and service teams to maintain clear communication.
• Align work schedule with Pacific Time Zone business hours to support client operations.

This position requires strong organizational skills, attention to detail, and the ability to manage multiple requests simultaneously while maintaining a high level of customer service.

What You'll Do:

• Answer incoming service requests, via phone, chat, email & online requests.
• Respond to customer inquiries and concerns.
• Generate and follow up on service request work orders for completion.
• Update company systems, customer service databases, and spreadsheets.
• Contact customers for updated information.
• Run and distribute various ad hoc reports for review.
• Lead by example and model behaviors that are consistent with CBRE RISE values.
• Guide team through the application of basic knowledge.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
• Evaluate and select solutions from established options.

What You'll Need:

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mentality.
• Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups.

Why CBRE?

When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values—respect, integrity, service, and excellence—and we value the varied perspectives, backgrounds, and skills of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential!

Disclaimers:

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Customer Service Coordinator position is annually $26.44 per hour and the maximum salary for the Customer Service Coordinator position is $31.25 per hour. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance. The application window is anticipated to close on 12/07/2025 and may be extended as needed. Or to express interest in similar roles, visit CBRE.com.

Equal Employment Opportunity:

CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations:

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).