Customer Service Agent - Alamo Honolulu Airport

Customer Service Agent

Enterprise Mobility has an exciting opportunity for a full-time Customer Service Agent at the Honolulu Airport - Alamo location. Shift to fill: 40 hours per week between 2:30p-11p, including weekends and holidays. The rate of pay for this position starts at $18.61/hour. The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental and return using the company approved sales and service techniques. Facilitates rental process; verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. Pleasantly handles and resolves customer questions, comments, and complaints while working face-to-face in city/market locations. Performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards. This role is available as regular full time, which includes the following benefits: paid time off, employee discount, retirement savings plan including 401k with matching profit sharing, health insurance, life insurance, dental insurance, vision insurance, training and development.

Responsibilities:

• Make eye contact and greets all customers; identify and attend to customer by name, verify rental agreement and reservation, thank each customer at the conclusion of their transaction.
• Answer customer questions and provide assistance based on each customer's needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both.
• Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges, verify return date and time on the rental agreement is accurate and reviews all charges at the time of vehicle return.
• Prepare Rental Agreement Folder with all required information. Offer all customers assistance with directions, maps, local area information and appropriate service information.
• Answer telephone in a friendly, helpful and prompt manner.
• Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
• Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service.
• Assist customers within the queue to minimize any wait time and provide the most efficient service possible.

Qualifications:

• Must be at least 18 years old.
• Must have a valid driver's license with no more than 3 moving violations and/or at-fault accidents within the past 3 years.
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be able to work 40 hours per week between 2:30p-11p, including weekends and holidays.

Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address (JobsPrivacy@ehi.com) to contact us about your interest in employment.