Central Support Specialist I

Central Support Specialist

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2024 total revenues reaching approximately $3.6 billion. The company serves customers through approximately 620+ locations and has about 10,200 employees in North America as of June 30, 2025.

The Central Support Specialist and team acts as the main contact for Herc Rentals' national and strategic clients, ensuring they receive top-tier customer service in a dynamic, multi-channel support setting. This position involves developing and sustaining an excellent operational relationship with customers by managing all facets of the rental process, including cross-selling, upselling, quoting, rental contracts, and generating accurate invoices promptly and consistently.

What You Will Do...

• Gain understanding about our rental equipment offerings and their applications to better serve customers' needs.
• Handle and respond to all incoming inquiries promptly, consistently, and with high quality.
• Record all customer interactions in Herc CRM (Salesforce.com).
• Develop and sustain effective relationships with each customer to drive revenue growth, retention, and call positioning.
• Increase additional revenue by upselling and cross-selling solutions while delivering top-notch customer service and experience.
• Participate in departmental enhancements aimed at improving current processes and procedures.
• Achieve individual and team objectives, including KPIs and SLAs for response time, quality, retention, and revenue growth.
• Adhere to the attendance policy and scheduled hours.

Requirements

• A minimum of 1 year in customer service or sales is required.
• High school diploma or GED is mandatory. A bachelor's degree, associate's degree, or equivalent experience is preferred.
• Familiarity with using CRM tools such as Salesforce is essential.

Skills

• Ability to type at least 30 words per minute.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Teams.
• Enthusiasm for providing exceptional customer service.
• Proficiency in selling products and offering customer solutions.
• Flexibility to meet evolving business and customer demands.
• Self-driven to accomplish objectives and achieve results.
• Capable of professional and effective communication across all hierarchical levels.
• Foster results through collaborative efforts and streamlined business processes.
• Competence in organizing and managing multiple priorities simultaneously.
• Strategic mindset with strong problem-solving skills.

Req #: 64274

Pay Range: $26 - 28 an hour

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following:

• Keeping You Healthy: Medical, Dental, and Vision Coverage Life and disability insurance Flex spending and health savings accounts Virtual Health Visits 24 Hour Nurse Line Healthy Pregnancy Program Tobacco Cessation Program Weight Loss Program
• Building Your Financial Future: 401(k) plan with company match Employee Stock Purchase Program
• Life & Work Harmony: Paid Time Off (Holidays, Vacations, Sick Days) Paid parental leave. Military leave & support for those in the National Guard and Reserves Employee Assistance Program (EAP) Adoption Assistance Reimbursement Program Tuition Reimbursement Program Auto & Home Insurance Discounts
• Protecting You & Your Family: Company Paid Life Insurance Supplemental Life Insurance Accidental Death & Dismemberment Insurance Company Paid Disability Insurance Supplemental Disability Insurance Group Legal Plan Critical Illness Insurance Accident Insurance

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.