Bell Services Support - Full - time, $24.17/hour

Luggage Handler (Support)

The Luggage Handler (Support) role will assist Bell person and Bell/Valet Dispatch with the tagging, storing and retrieval of arriving and/or departing guests with luggage. You will be coordinating with Bell persons to ensure guest requests are fulfilled in a timely manner, demonstrating the spirit of Aloha and providing world-renowned Disney service.

Responsibilities:

• Greet guests with positive, friendly and helpful attitude
• Transport guest luggage including but not limited to/from vehicles/storage room
• Care and storage of guest property
• Proactively address guest needs by answering questions, giving directions and other information regarding the hotel/resort or surrounding area
• Work with mobile applications (HotSOS)

Basic Qualifications:

• Ability to handle difficult/sensitive situations independently, while effectively communicating with your team
• Excellent communication and listening skills
• Enjoys working with people and possess a friendly and outgoing personality
• Must have enthusiasm and possess excellent guest service skills
• Flexible/adaptable (may work in a variety of areas, conditions and/or changing scheduled shifts/days off)
• Maintains clean and polished appearance
• Committed to safety
• Enjoys engaging with guests and fellow cast members
• Enthusiastic about interacting and helping guests
• Receptive to special requests and proactive in anticipating guests needs
• Maintain confidentiality
• Able to complete tasks independently
• Willing to follow instruction and take direction
• Committed/reliable (arrive and be on time for scheduled shift)
• Supportive of other cast members working on your team
• Must be detail oriented and have the ability to multitask
• Strong verbal communication and listening skills (able to positively engage with guests, team members, and management)
• Self-directed (can complete tasks with minimal follow up/supervision)

Preferred Qualifications:

• Knowledge of Hawaiian/Japanese language preferred

Additional Information:

Schedule Availability: Full Time - Full availability is required seven (7) days per week, including early mornings, evenings, overnight shifts, weekends, and holidays.

Submitting Your Application: After clicking "Apply for this job" below, the employment application will open in a new window. Please complete ALL pages of the application by clicking "Next" on each page, then "Submit" on the final page. Keyword: Aulani Casting

The pay rate for this role in Hawaii is $24.17 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit:

Job ID: 1326578BR

Location: Kapolei, Hawaii

Job Posting Company: Aulani, A Disney Resort & Spa

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities.