Associate III Senior Associate - Claims, Operations

Job Opportunity at First Insurance Company of Hawaii

Join our purpose-driven team and make a difference in people's lives. We offer flexible work options and professional development opportunities in Hawaii and beyond to help you thrive both personally and professionally. Be a part of a local team that is dedicated to helping others in their time of need and make a meaningful impact every day. At First Insurance Company of Hawaii, we meet challenges and opportunities creatively and collaboratively. We pride ourselves on our inclusive company culture and core values: Respect, Integrity, Creating the Future for our Company and Community, and Excellence in Customer Service.

Typical duties include but are not limited to:

• Associate III:
• Process incoming First Notice of Loss (FNOL) received via email/fax/postal mail.
• Enter initial claim information into claims management system and upload supporting documents.
• Handle inbound claims related calls (new claim intake, inquiry calls from insureds/ claimants/medical providers/agents/ and others).
• Handle inbound operator calls for FICOH and route calls to appropriate department or associate.
• Monitor shared Outlook mailbox and route incoming faxes/emails to claim associates.
• Prep/scan incoming claims mail and inter-office documents, perform quality checks and document validation.
• Perform other duties as assigned.
• Senior Associate (along with above duties):
• Prepare various reports for Claims Reports Desk metrics and other departmental reports.
• Entry of Police Report information in claim system.

Qualifications / Experience:

• Able to keyboard 40 – 45 wpm
• Basic proficiency of MS Office applications (Outlook, Word, Excel)
• Excellent verbal and written communication skills to interact effectively with customers, providers, and internal teams
• Customer-oriented attitude with a friendly and professional demeanor
• Ability to work well with others and maintain a positive work environment
• Strong attention to detail, time management and organizational skills
• Proficiency with data entry
• Ability to work in a fast-paced, high-volume environment, and adapt to changes
• Associate III (along with the above qualifications):
• High School diploma or equivalent
• 2+ years general office experience
• Sr. Associate (along with the above qualifications):
• 2-year college degree or equivalent work experience
• 3+ years general office experience
• Preferred Qualifications:
• Customer service or call center experience

Special Circumstances:

• May require periodic overtime

Salary: $40,800 to $59,670 annually

Salary offer is based on a number of factors such as job-related knowledge, skills and experience. Our company offers a competitive benefits package and bonus eligibility on top of base. Benefits: We offer profit-sharing, comprehensive health benefits, generous parental and family leave, attractive time off benefits (vacation/floating holiday/sick/observed holidays), tuition assistance, a 401(k) savings plan with company match, a discounted insurance rate, life and disability insurance options, and more!

EEO Statement: Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.