People Data & Insights Support Specialist

People Data & Insights Support Specialist

Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu.

About the role:

As our People Data & Insights (PDI) Support Specialist, you'll lead the identification and delivery of improvements to people data and reporting processes, while also managing shared inbox enquiries and escalations from the PDI Analyst and driving enhancements in complex PayGlobal and MSS (self service module) work. Together, you'll build trust in our people data and enable smarter decision-making across the organisation.

What you'll be doing

In this role, you will:

• Be the point of contact for the PD&I Support Analyst with regard to more technical HRIS enquiries which have come from the business via the HRIS inbox or case management tools.
• Develop innovative and practical solutions to the management, transfer and reporting of HR data with the aim of streamlining processes.
• Develop and implement HR Administration systems / processes that are effective, efficient and consistent nationally. Includes monitoring the flow of information between the various HR departments and actively seeking out further process improvements.
• Ensure the maintenance of HRIS Systems process documentation and the Key Defined Field (KDF) library
• Build constructive collaborative relationships with other colleagues working with systems and data to support the management, transfer, and development of HR Data. Including providing training and mentoring on the databases and systems that the team is responsible for.
• Provide analysis as required by key stakeholders on data provided by HRIS and provide expertise to other Hato Hone St John stakeholders on how to best use any HR data provided by the People team.

This role reports to the People Data & Insights Manager and as a HRIS team, we're beginning a transformational journey. You'll gain exposure to the latest thinking in people data, including opportunities to explore AI applications and be a part of their development – very exciting times!

About you:

If you're a self-starter who's excited by the idea of building something new and meaningful, this could be the role for you. We're unpacking historical complexities and building new capability — and we're looking for someone who loves the challenge as much as the reward. Skills & experience we require include:

• Confident user of SSRS, SQL Server and related database technologies.
• Experience with large, complex data sets across multiple systems.
• Confident level of technical knowledge and skill to assist and direct Hato Hone St John and external vendors to provide the best possible solutions, views, data strategies and automations.
• Ability to balance stakeholder needs, prioritise effectively, and apply analytical and logical thinking to solve problems.
• Curiosity, creativity and flexibility with a willingness to help across the team as and when needed.

Additional Information

Click "Apply" before applications close on Wednesday 17th September.

Preferred locations for this role are Auckland or Christchurch but we are open to applications from across New Zealand.

For further role related information, please email lindsey.frankland@stjohn.org.nz or call 027 309 8372.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn't match the job description perfectly. If you're excited and think you have what it takes, we want to hear from you! Even if your experience doesn't align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.