Customer Support Representative

Customer Support Representative

Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.

About the Role

Hato Hone St John is New Zealand's leading medical alarm provider and is recommended most often by GPs. The technology we use is amongst the very best and ensures people get the help they need quickly.

As a Customer Support Representative, you will be responsible for actioning customer enquiries about their St John Medical Alarms in a timely manner; as well as providing a consistent and high-quality service to the Telecare Field Force team, ensuring they have the right information and support to deliver an effective service to our customers.

This is a chance for you to gain valuable experience and build on your expertise in customer care within a hard-working team that provide administration, sales and customer service support as well as build and maintain strong relationships with internal and external customers.

This role is full-time (40 hours per week) on a fixed-term contract, ending 27 February 2026. Hours are Monday to Friday, weekly rotating 8am-4.30pm and 9.30am-6pm. If suitable, your training could be completed between 9am-5.30pm to give you exposure to both ends of the work day.

About You

To be successful in this role, you will have:

• Proven experience in providing excellent customer service
• Excellent communication skills and the ability to build and maintain strong relationships
• The ability to manage numerous and sometimes competing priorities
• Excellent planning, organisation and time management skills
• The ability to work in a fast-paced and changing environment
• Energy, drive and initiative and be a team player

The most important attributes we are looking for is attitude and the willingness to learn.

How to Apply

Click "apply now" before applications close at 11.59pm on Sunday, 31 August 2025. For further information please contact Gemma Bardsley on 0800 STJOHN for a confidential discussion.

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we're committed to creating a workplace where everyone belongs.

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rereketanga o ia tāngata ki te haramai. E āwhinatia e mātou i ngā whakaaro rereke, kia mahi pai i roto i ngā hāpori katoa. Ko ta mātou nei haepapa, kia hangaia tātahi āhuru mōwai mā tātou, kia mahi haumaru ai.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process. Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn't match the job description perfectly. If you're excited and think you have what it takes, we want to hear from you! Even if your experience doesn't align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.