Customer Service Representative

Customer Service Representative

Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.

About the Role

Are you passionate about providing exceptional customer experiences? At our Customer Service Centre (CSC), we believe in a vision where our customers only have to ask once. We're committed to reducing customer effort, ensuring smooth and efficient interactions, and achieving the highest levels of customer satisfaction.

We are on the lookout for an exceptional Customer Support Representative to support us in providing timely, accurate, and high-level customer support. You'll manage queries via calls, emails, and chats, ensuring prompt and effective resolutions.

This is a six month, part-time, fixed-term position based at our Customer Service Centre in Mt Wellington, Auckland. The standard hours are Monday to Thursday, 10:00 AM to 2:00 PM, with a Saturday shift from 7:30 AM to 12:30 PM.

You'll begin with approximately eight weeks of in-office training. This will run Monday to Friday from 10:00 AM to 2:00 PM. At the end of the training period, you'll go through a sign-off process. Once successfully signed off, you'll transition to our hybrid work model: 3 days working from home and 2 days in the office each week, continuing with your standard hours.

We are looking for someone who is willing to go the extra mile on every call, ensuring our customers feel valued and heard. Our dedication to Customer Satisfaction means you'll be empowered to make every interaction a positive one, delivering a smile through the phone and creating memorable experiences.

Responsibilities:

• Handle inbound calls, emails, and chats from customers.
• Execute the CRM framework during customer interactions.
• Resolve issues, inquiries, and complaints.
• Assist with administrative tasks.
• Occasionally assist with outbound calls.

About You

Your strong communication skills, problem-solving abilities, and commitment to outstanding service will be key in this position.

To be successful in this role, you will have:

• Excellent verbal and written communication skills.
• 2+ years of previous experience in a customer contact role in a high-pressure environment.
• Flexibility and a willingness to do what is needed to complete the requirements of the role.

How to Apply

Click "I'm interested" before applications close at 11.59pm on Friday 17 October, 2025.

For further information please contact Gemma Bardsley, Recruitment Advisor on 0800 ST JOHN for a confidential discussion.

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we're committed to creating a workplace where everyone belongs.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn't match the job description perfectly. If you're excited and think you have what it takes, we want to hear from you! Even if your experience doesn't align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.