Business Support Administrator

Business Support Administrator

Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.

About the Role

Everybody should have some level of first aid ability, because accidents and medical emergencies can happen anywhere at any time. St John First Aid courses give the knowledge and confidence to provide effective first aid whenever it's needed.

Our courses range from first aid training, mental health first aid, and industry-specific modules through to advanced resuscitation for hospital employees.

As a Business Support Administrator, you'll be responsible for delivering high-quality administrative support to both internal teams and external clients, for both public and private courses. Your day-to-day work will include:

• Managing course bookings and medical product orders.
• Keeping accurate records of learner attendance, payments, and certification.
• Resolving incoming customer and learner queries for our public and private courses through our case ticketing system.
• Supporting the smooth running of our training programmes and provide on-the-ground support to tutors and learners.

This is a permanent, full-time position based in Manukau.

About You

What you'll bring:

• Proven experience in administration, coordination, and customer service.
• Accurate data-entry skills and an overall strong attention to detail.
• Proficiency with the full range of Microsoft Office tools.
• Experience using Salesforce and/or Arlo is highly advantageous.
• High degree of flexibility and willingness to pivot when required.
• Clear and confident communication skills.

Click "I'm interested" before applications close at 11.59pm on Sunday, 12 October 2025.

For further information please contact Gemma Bardsley on 0800 ST JOHN or gemma.bardsley@stjohn.org.nz for a confidential discussion.

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we're committed to creating a workplace where everyone belongs.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn't match the job description perfectly. If you're excited and think you have what it takes, we want to hear from you! Even if your experience doesn't align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.