Sales Support (lead, Order Management (logistics/operations))

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you'll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

About the Role

As Lead, Order Management Specialist within Consumer Audio, you will be responsible for supporting various operations of the Order Management function needed to make the North America Order Management function 'Best in Class'. All Order Management activities contribute to the strategic growth plan of Consumer Audio North America. Responsibilities will include managing a team and all related processes, as well as communication, continuous improvement, and best practice development initiatives.

What You Will Do

• Collaborate with Sales, S&OP, Transportation and Logistics, Finance, and Marketing to ensure business goals are supported.
• Account Ownership Order-to-Cash (Mass Merchants /National Accounts)
• Ensure Adherence to Vendor Compliance requirements, driving the reduction and elimination of fines.
• EDI Monitoring and I/Dock issue resolution.
• Support Vendor Portals and Requirements.
• Identify opportunities for process improvement.
• Daily reporting and analysis on assigned accounts.
• Managing RMAs

What You Need to Be Successful

• Bachelor's degree in business administration, operations, or related field.
• Minimum 5 years of experience in operations and order management.
• Strong data analysis and technical experience using ERP systems (i.e., SAP) and MS-Office Suite, especially Excel and PowerPoint.
• Experience working with cross-functional teams (i.e,. Sales, S&OP, Transportation and logistics, finance, and marketing).
• Support audit controls for the region.

Bonus Points if You Have

• Experience with SAP ERP and/or a similar ERP system is highly preferred.
• Project Management experience
• Strong organizational skills

What Makes You Eligible

• Be willing to travel up to 10%, domestic travel
• Be willing to work in an office in Northridge, CA, in a hybrid setting.
• Successfully complete a background investigation and drug screen as a condition of employment

What We Offer

• Competitive wellness benefits and 401K Retirement Savings plan.
• An inclusive and diverse work environment that fosters and encourages career development opportunities.
• Flexible work schedule with a culture encouraging work-life integration and collaboration in a global environment.
• Professional development opportunities through HARMAN University's business and leadership academies and extensive course catalog.
• Tuition Reimbursement.
• Access to employee discounts on world-class HARMAN products (JBL, Harman/Kardon, etc.).
• "Be Brilliant" employee recognition and rewards program.

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.