Customer Service
HARMAN
A Career at HARMAN
As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you'll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.
Responsibilities:
- Monitor customer FCST and track demand changes. Distribute volume trend analysis and demand variation statistics. Notify operations management and commercial sales of significant demand vs. forecast variation.
- Manage order fulfillment processes, start from order receiving to shipment arrangement, and maintain a close working relationship with customers.
- Facilitate resolution of product shortage or other urgent supply issues and acts as the communication conduit between the Customer, Sales, and the Factory to achieve mutual objectives.
- Optimize planning of supply in order to efficiently manage inventory levels as well as on time delivery performance.
- Handle customer inquiries/complaints/return materials and provide solutions promptly.
- Work closely with Global SIOP team to achieve the goal of integrated Supply chain.
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.