Servicenow Developer

Servicenow Developer

A ServiceNow Developer with 3-5 years of experience, responsible for platform development, configuration, and customization. The role includes assisting with troubleshooting, basic integrations, and adhering to best practices for software development. Key skills include effective coding, problem-solving, and collaboration with cross-functional teams.

Job Responsibilities Include The Following (But Not Limited To):

• Develop, Configure & Customize: Adapt the ServiceNow platform to meet specific business needs through moderate development and configuration tasks.
• Collaborate with Teams: Work with cross-functional teams to gather and prioritize requirements.
• Write & Review Code: Write clean, efficient code, with involvement in regular code reviews and quality checks.
• Debug & Test: Troubleshoot issues and participate in developing test cases to ensure functionality.
• Document & Stay Updated: Document code and stay up-to-date with evolving ServiceNow trends and best practices.
• Platform Configuration: Customize standard modules such as Incident, Problem, and Change Management through forms and workflows.
• Integration & Support: Assist in implementing system integrations using REST/SOAP APIs and support the troubleshooting of technical issues in production.
• Contributing to the Service Line Organization:
• Share best practices and successful strategies with the Service Line Organization to enhance their respective practice across the Service Line Organization and Verticals.
• Participate in the development of training materials and guidelines based on best practices for their respective and related practices.

Requirements & Behavioral Attributes:

Professional Experience:

- 3-5 years of relevant experience in ServiceNow development and configuration.

- Good understanding of ITSM processes with hands-on experience in Incident and Change Management.

Skills and Competencies:

- Strong analytical skills with the ability to troubleshoot and resolve platform issues.

- Effective communication and collaboration skills for working with team members and stakeholders.

- Ability to manage small projects and deliver tasks within deadlines.

- High attention to detail and the ability to work in a fast-paced environment.

- Team player with a proactive attitude toward problem-solving.

Work Environment:

• The candidate should demonstrate flexibility in accommodating work hours according to client time-zone requirements.
• This position operates within standard 9-to-5 working hours adjusted to the client's time zone. However, these hours are subject to modification based on evolving project needs.
• The responsibilities of this role are expected to adhere to the guidelines outlined in the Harman's Flexible Work Policy.

Educational Background and Certifications:

Minimum education:

• Graduate in Engineering or Science.

Preferred:

• Service Now Administrator Certified
• ITIL Foundation Certified

You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we've been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected. Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today's most sought-after performers, while our digital transformation solutions serve humanity by addressing the world's ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

Important Notice: Recruitment Scams

Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com' email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in '@harman.com' about a job with HARMAN, please cease communication immediately and report the incident to us through: harmancareers@harman.com.