Lead Engineer

Lead Engineer - L2 Support

Introduction: A Career at HARMAN Technology Services (HTS) We're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow. At HARMAN HTS, you solve challenges by creating innovative solutions.

Combine the physical and digital, making technology a more dynamic force to solve challenges and serve humanity's needs Work at the convergence of cross channel UX, cloud, insightful data, IoT and mobility Empower companies to create new digital business models, enter new markets, and improve customer experiences

What You Will Do

• Setup and configuration management of ELK & Datadog. Maintenance of the same and take care of any incident report for the ELK & Datadog application & services.
• Monitor, troubleshoot, and resolve incidents related to Azure infrastructure, Linux servers, Kubernetes clusters, Kafka, and PostgreSQL databases.
• Perform root cause analysis (RCA) and provide long-term solutions for recurring issues.
• Work with ticketing tools like JIRA and VFIRE platforms to track and manage incidents, service requests, and change requests.
• Support deployment activities, configuration management, and system updates in a production environment.
• Collaborate with cross-functional teams, including DevOps, developers, and network engineers, to ensure system stability and performance.
• Automate routine operational tasks and improve system monitoring and alerting mechanisms.
• Follow ITIL best practices for incident, problem, and change management.

What You Need:

• Must Have: Experience in ELK, Datadog, Azure, Linux (RedHat/Ubuntu), Kubernetes, Kafka, and PostgreSQL.
• Hands-on experience in:
  • Managing and troubleshooting of ELK & Datadog systems.
  • Managing and troubleshooting Azure-based infrastructure and services.
  • Linux system administration, shell scripting, and automation (preferably python).
  • Kubernetes cluster management, deployments, and troubleshooting.
  • Kafka message queues, monitoring, and performance tuning.
  • PostgreSQL database administration, query optimization, and backup/restoration processes.
• Strong experience with ticketing tools like JIRA, VFIRE (or any SLA based incident handling tool) for incident and change management.
• Familiarity with Agile and DevOps practices, CI/CD pipelines, and security compliance.
• Excellent problem-solving, communication, and collaboration skills.

What is Nice to Have:

• Experience in Prometheus, Grafana, or ELK Stack.
• Exposure to cloud security tools and monitoring solutions.
• Telecom domain knowledge with an understanding of network protocols.
• Experience in Nokia Mediation.

What We Offer

Access to employee discounts on world class HARMAN/Samsung products (JBL, Harman Kardon, AKG etc.) Professional development opportunities through HARMAN University's business and leadership academies. An inclusive and diverse work environment that fosters and encourages professional and personal development.

You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we've been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today's most sought-after performers, while our digital transformation solutions serve humanity by addressing the world's ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

If you're ready to innovate and do work that makes a lasting impact, join our talent community today!