IT Support

IT Service Desk – L1 Engineer

Serve as the first point of contact for IT support via phone, chat, email, and web portal. Handle incidents, service requests, and basic troubleshooting across hardware, software, and user accounts.

Provide L1/L2 support for laptops, desktops, printers, iPhones, MS Office apps (Word, Excel, Outlook, etc.), and in-house tools. Perform basic Active Directory tasks: user creation, password resets, group management. Escalate unresolved issues per defined matrix and follow up until resolution. Maintain high customer service standards and adhere to ITIL/ITSM practices. Communicate incident/service request status to users and contribute to support documentation. Coordinate with teams during major incidents and support 24×7 operations as needed. Generate reports on call trends and service desk performance.

Basic understanding of ITIL concepts (Incidents, Change, Problem Management, CMDB, etc.). Familiarity with Desktop Services, Networking, O365, IT Security. MCP/ITIL certification preferred. Experience with Windows 10, Office 2010+, and Outlook troubleshooting in networked environments.

Graduate in Engineering or Science. 1–2 years of IT Service Desk experience. Strong English communication and call handling skills. Basic AD administration and incident management experience.

Strong communication, listening, and customer service orientation. Self-motivated, team player, adaptable to ambiguity and fast-paced environments. Willingness to work flexible hours based on business needs.

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

Ever since the 1920s, we've been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected. Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today's most sought-after performers, while our digital transformation solutions serve humanity by addressing the world's ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com' email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in '@harman.com' about a job with HARMAN, please cease communication immediately and report the incident to us through: harmancareers@harman.com.

HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.