Customer Service Representativ

Customer Service Representative

Customer Service Representative is a professional who provides support and assistance to patients who have questions, concerns, or issues related to their healthcare services. They work in various healthcare facilities, such as hospitals, clinics, and medical offices.

Responsibilities

1. Resolve patient issues through taking phone calls, answering voicemails, and addressing any emails provided by the patient to the patient financial services department in a prompt manner.

2. Handle all patient complaints and questions promptly, delegating to the appropriate personnel and following through until resolution.

3. Verify patient account balances, take payments, and entering payments into system, depending on the method of the transaction.

4. Communicate and collaborate with team members for account resolution in a timely manner.

5. Assisting and managing the accounts provided by the early out vendor to ensure timely follow-up and appropriate procedures are being completed on patient's accounts.

6. Handle 100% of calls presented to individual Customer Service Call Center queues and returning any needed patient call.

7. Research all credits, complete the needed refunds, and locate and scan any patient documentation that is needed (bankruptcy/deceased/etc.).

8. Fully document account activity in the patient accounting system on every encounter worked.

Qualifications

Minimum Education High School Diploma

Minimum Work Experience Excellent verbal and written communication skills Experience with basic accounting/posting transactions Ability to perform basic mathematic functions Proficiency in Microsoft Office Software Knowledge of key/frequently used accounting transaction codes Proven ability to work independently

Required Licenses/Certifications N/A

Required Skills, Knowledge, and Abilities Chart review and good working clinical knowledge base with excellent communication skills necessary to interact with physicians and medical staff. General idea of governmental and private insurance guidelines.