VP Of Operations - Remote Eligible

VP Of Operations

Join Harbor Compliance, a pioneering leader in the compliance industry, recognized by Inc. 5000 and Deloitte Technology Fast 500. Merging with Labyrinth, Inc. in 2021, we've expanded our reach to over 35,000 clients, leveraging advanced technology to simplify business licensing and legal entity management. We're a growing team, passionate about making compliance accessible and efficient for all businesses and nonprofits.

We're seeking a growth-stage VP of Operations to design and run the operating system that takes us to the next milestone and beyond. This leader will own day-to-day service delivery (government filings and cross-functional admin support), stand up a lightweight PMO within Operations, and partner closely with Product and Technology to drive automation, simplicity, and efficiency. For the right leader, this role is a future-COO track opportunity.

What You'll Do

• Hit and mature SLAs: Define, tune, and deliver turnaround and renewal filing SLAs. Build the people, processes, and systems that close gaps, embedding a culture of continuous 1% improvements.
• Improve gross margin without sacrificing client experience: Own annual GM targets; use levers like automation, staffing mix, vendor management, and workflow standards to drive results.
• Build a 90%+ A-Player organization: Develop role scorecards, enable managers through training and coaching, and design an org chart aligned with future growth.
• Capacity & workforce planning: Maintain a rolling 12-month capacity plan to anticipate seasonal spikes and avoid last-minute surprises.
• Base Camp operating plan: Document and execute the Operations plan that defines the talent, capabilities, and org architecture required for our next stage of growth.
• Reporting & operating rhythm: Publish daily metrics, provide weekly KPI reporting, and deliver monthly Operations Health reviews with risks, mitigations, and decision requests.
• Partner with Product & Tech on automation: Source and prioritize business-case epics, participate in design and UAT, orchestrate launches, and measure value realization.
• Budget & commercial stewardship: Own budgets, manage monthly variances, and negotiate vendor/service agreements.
• Legal, risk, and compliance oversight: Escalate legal matters, enforce confidentiality/security, and standardize SOPs and quality reviews.
• M&A integration: Lead Operations diligence, Day-1 readiness, and post-close milestones for acquisitions.

Qualifications

• 10–15 years leading Operations in growth-stage services or SaaS environments, with proven scale at ~$35M+ ARR.
• Strong track record tuning SLAs, improving gross margin, and building durable SOPs across multiple teams and workflows.
• Demonstrated success partnering with Product/Tech to deliver impactful automation.
• Experience leading diligence and integration for M&A.
• Advanced program/project management skills (portfolio/resource/milestone management); PMP or equivalent preferred.
• Fluency with operational analytics (cycle time, error rates, capacity modeling, unit economics).
• Experienced manager-of-managers with a reputation for hiring, developing, and retaining A-Players.
• Sharp judgment, strong change leadership, and ability to orchestrate across functions.

Harbor Compliance is committed to providing any reasonable accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

Harbor Compliance's base salary range for this role is listed below. Compensation at the time of offer is based on factors such as skill set, experience, qualifications, and work location. Salary is one part of Harbor Compliance's total compensation package. Other benefits may include health benefits, flexible paid time off, parental leave, fertility and adoption assistance, 401(k), and educational reimbursement. Note that the salary range and benefits apply only to U.S.-based candidates.