Sales Coach Front Desk Lead

Sales Coach Front Desk Lead

The Sales Coach Front Desk Lead is a dynamic front-line leadership role responsible for driving sales excellence and cultivating a high-performing, motivated front desk team. This position combines the responsibilities of a Spa Associate with added focus on driving sales results, coaching team performance, and ensuring consistent achievement of individual and team targets, all while delivering an outstanding customer experience.

Client Experience & Spa Associate Duties

• Provide exceptional customer service to all members and guests, ensuring a warm and professional experience from check-in to check-out.
• Confidently communicate Hand & Stone's service offerings, memberships, and enhancements to meet guest needs and drive membership conversions.
• Manage front desk operations, scheduling, and point-of-sale transactions with accuracy and efficiency.

Sales Leadership & Coaching

• Achieve all individual and front desk team sales goals, including memberships, gift cards, and upgrades.
• Observe Spa Associates during client interactions to ensure consistent use of the Hand & Stone Sales Model.
• Step in to assist with closing a sale when needed, then immediately coach post-interaction to provide balanced feedback.
• Lead daily sales huddles to energize the team and share focus areas for the day.

Team Development & Motivation

• Oversee onboarding and ongoing training for new and existing Spa Associates to ensure mastery of sales scripts, systems, and client engagement skills.
• Foster a growth mindset and positive team culture through consistent, motivational coaching and recognition.
• Design and manage creative sales contests and incentives to build excitement and sustain engagement around key performance goals.
• Celebrate wins and recognize top performers to reinforce positive behaviors and maintain momentum.

Qualifications

• Minimum 2 years of Spa Associate or comparable sales experience required.
• Proven track record of achieving or exceeding sales goals in a team environment.
• Strong interpersonal skills with the ability to inspire, coach, and influence others.
• Excellent communication, organization, and follow-up skills.
• Availability for flexible scheduling, including evenings and weekends.
• 18 years old or older
• High school diploma or equivalent

Compensation

• Competitive hourly pay with monthly bonus opportunities based on team sales performance.

At Hand & Stone, we believe success starts at the front desk. As the Sales Coach Lead, you'll have the opportunity to elevate your own sales expertise while developing the next generation of top-performing associates, all within a supportive, team-driven spa environment.

Hand & Stone Massage and Facial Spa is a top-notch national franchise with over 500 locations in the US and Canada, offering massages, facials, and hair removal services. Ready to jump in? Apply now and be a part of our exciting new adventure!