Guest Experience Sales Leader

Guest Experience Sales Leader

This isn't a back-office, administrative role — it's a front-line leadership position where your success is measured by how well you and your team do two things:

• Delivering an outstanding customer experience
• Meeting and exceeding sales and membership goals

Hand & Stone Massage and Facial Spa is seeking a Guest Experience Sales Leader who can inspire, coach, and drive a team to new levels of success. If you love leading people, celebrating wins, and creating memorable experiences for customers — this role is for you!

Leading two thriving spas (Panama City Beach & Destin), you'll step into a true multi-unit leadership role where you'll recruit, train, and inspire our teams to achieve amazing results.

What you'll do:

• Lead daily huddles that energize and align the team. Lead by example, walk the talk.
• Build, coach, and motivate a team to crush sales and membership goals.
• Keep the customer experience at the heart of everything — from check-in to check-out.
• Celebrate wins, recognize talent, and grow your team's confidence and skills.
• Roll out promotions, contests, and community events that bring the spa to life.
• Own the numbers — track results and turn insights into action plans that win.

What we're looking for:

• 2+ years of leadership experience (spa, retail, hospitality, fitness, or sales industries preferred).
• A high emotional IQ motivator who thrives on coaching and team development.
• Goal-oriented with a proven track record of driving results.
• An excellent communicator who inspires positivity and accountability.
• Someone who leads from the front desk and breakroom — not from the office.

Why you'll love it here:

• Competitive base pay + monthly and quarterly performance bonuses.
• Benefits and employee perks.
• Ongoing leadership development and training — shaped with your input.
• A supportive, high-energy culture where wins are celebrated and your leadership makes an impact every single day. Team outings. Even a company cruise.
• Room to grow — this role is a launchpad for ambitious leaders ready to step into broader multi-unit or regional leadership in the future as we have additional spas in our development plan.

Ready to lead, inspire, and grow with a team that loves what they do? Apply today and let's build success together!