Field Operations Trainer

Field Operations Trainer

Hana Group is a global leader in ready-to-eat Pan-Asian cuisine, bringing fresh, chef-crafted sushi and Asian-inspired dishes to customers through our in-store kiosks and food service operations. With a presence in major grocery retailers across the U.S., we're committed to delivering high-quality food that's convenient, delicious, and prepared with care. Our culinary teams operate with a passion for food and a dedication to service that drives every customer interaction.

At Hana Group, we believe our people are the heart of our success. We're proud to foster a diverse and inclusive work environment where team members feel empowered, supported, and inspired to grow. Whether you're rolling sushi, managing a kiosk, or supporting operations behind the scenes, your work makes a real impact on the customer experience and the company's success. We invest in our employees through hands-on training, leadership development, and clear pathways for career advancement.

Joining Hana Group means being part of a fast-paced, entrepreneurial company that's transforming the way people eat. We operate with a focus on food safety, operational excellence, and customer satisfaction, while never losing sight of the people who make it all happen. If you're passionate about food, thrive in dynamic environments, and want to be part of a company that's growing across the U.S., Hana Group could be the perfect fit for you.

The Field Operations Trainer is responsible for supporting the training of new and existing kiosks as well as kitchens with the field team and operational leadership team. This position will also lead the training of different operational tools and technologies and processes, such as Inshop, Adoria, Dayforce, Yoobic, etc. The candidate should have a strong operational background, experience in delivering corporate training and have a sense of personal accountability, strong communications skills and proficient in Microsoft Office Suite. This position will help create a sense of operational excellence and workplace culture, instilling the company mission and vision in all aspects of the position.

Strong knowledge of field operations, training and coaching skills, communication, leadership, problem-solving, adaptability, organization, and the ability to develop effective training materials and deliver hands-on learning.

Duties & Responsibilities

• Supports and trains at new store and kitchen openings for both Corporate and Franchise operations
• Work closely with the Product Development team to update manuals as-needed
• Assist in the implementation and training of new products and operational procedures
• Become the expert on operational systems and lead training sessions for the operations team
• Manage training statistics and insights to evolve and grow the training program
• Support operations with on-site training as needed
• Be an example of excellence and ensure kiosk and kitchen workplace culture by leading by example
• 50-60% travel required (leans towards higher end as the business continues to grow)

Two (2) years as a food service manager in sushi OR three (3) years in food service management

Experience and an in-depth understanding of the food retail industry

Strong computer skills; proficient in MS Office Suite and adaptable to new technologies

Excellent interpersonal, written, and verbal communication skills

Valid driver's license; Ability to travel to all locations; Long distance traveling required

Preferred Qualifications:

• Degree in Education, Hospitality Management, Culinary Arts, etc
• Certification in Food Safety

We offer full-time benefits, bonuses, vacation time, tuition reimbursement and career growth.

$75,000 - $80,000 USD Annually