Level 1 Application Support (env0015)

Join Our Professional Community

Are you ready to be part of a professional community that's powering businesses globally to save, grow and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further - hammerjack has the perfect opportunity for you!

Role: Level 1 Application Support Location: Hybrid - 2x a week onsite

About Us: At hammerjack, we're not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.

Our Impact: Over the years, we've built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.

Job Overview: As an IT Support Level 1 Technician, you will be the first point of contact for users encountering technical issues, providing essential front-line support. This role involves responding to user queries about application problems, ensuring quick and efficient resolution or escalation.

Duties and Responsibilities:

• Respond to and resolve user technical inquiries via phone, email, or ticketing system.
• Provide support for basic hardware and software issues.
• Escalate unresolved issues to Level 2 Support or relevant departments as necessary.
• Maintain and update documentation for issue resolution processes.
• Perform initial troubleshooting steps for network connectivity problems.

Qualifications:

• Basic understanding of computer systems and applications.
• Strong communication skills with an ability to explain technical concepts to non-technical users.
• Customer service experience.
• Familiarity with common operating systems and office software.
• Ability to work in a team and independently.

What's in It for You:

• Flexibility: Work hybrid (remotely and from one of our inspiring offices) and enjoy a better work-life balance!
• Inspiring Workspaces: Our offices are strategically located and designed to fuel your best work.
• Free Unlimited Barista Coffee and Booze: Enjoy refreshments from our cafe and beverage bar.
• Dynamic Open Spaces: Conducive for productivity and creativity.
• State-of-the-Art Security: Ensuring your safety and peace of mind.
• Game Rooms: Take a break and unwind with our recreational facilities.
• Competitive Compensation: Your talents deserve to be rewarded! We help you negotiate with our clients.
• Professional Growth: Access to ongoing training and development opportunities to help you reach your full potential.
• A Supportive Community: Join a diverse and inclusive team that's dedicated to your success.
• Global Impact: Be part of something bigger and make a difference on a global scale.

Ready to Make a Difference?

If you're ready to join a dynamic team and be part of something truly special, we want to hear from you! Apply directly on this job ad, and let's forge a brighter future together!

hammerjack is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.