Technical Field Support Manager - Norway

Technical Field Support Manager - Norway

BEA Sensors Europe is looking for a technical field support manager in Norway – the position is based in Oslo.

The mission: The mission of our Technical Field Support Manager is to act as a local technical expert and ambassador for BEA solutions. You will support business development activities through technical training and demonstrations while also providing on-site support for complex or urgent customer issues. This hybrid role requires technical expertise, commercial acumen, and strong customer interaction skills in a multilingual context.

As Technical Field Support Manager you will be required to ensure a strong local presence, enable rapid technical responsiveness, and act as the go-to field expert within a defined region while expanding BEA's reach in the Norwegian market by driving awareness, enabling partners, and enhancing the product's technical reputation.

Your responsibilities will be as the following:

Technical Support

• On-site support for complex, urgent or escalated technical cases.
• Assist in the commissioning of large-scale installations ("project start-up") to guide, advice and support the BEA sensor installations on the field.
• Analyse trends in recurring technical issues and escalate appropriately.
• Interface with BEA's Technical Support Department (TSD) when product performance or design is impacted.
• Conduct and support local field testing and trials.
• Provide technical backup to local sales and customer service teams.

Training

• Deliver both basic and advanced technical product training.
• Promote standards (e.g. EN16005) through workshops and lobbying.
• Provide hands-on, use-case-based technical training at customer sites.
• Deliver expert-level installer training in the local language.

Market Engagement

• Identify and engage with installers, integrators, and key users.
• Build and manage relationships with indirect sales channels.
• Collect structured feedback from current product users.
• Identify competitors and monitor market/technology trends.
• Participate in regional technical committees and events.
• Conduct jobsite visits for key projects.

Skills & Experience

• You hold a bachelor's degree in Electronics, Electromechanics, Automation, or a related technical field, with a strong affinity for commercial aspects (prospecting, customer loyalty), or you have at least one significant experience in a B2B context.
• You have 3 to 5 years in a technical support, field engineering, or pre-sale's role. Experience working with customers on-site in a technical capacity is highly preferred.
• Your language skills are as follows: English and Norwegian (other Scandinavian languages would be big assets).
• You are willing to travel +/- 50% of the time.
• A good educator, you can deliver training to various audiences (technicians and/or sales staff).
• You possess strong interpersonal and listening skills, are persuasive and diplomatic, to advise and guide your internal and external clients.
• Naturally curious, you know how to ask the right questions and argue effectively.
• You demonstrate a great capacity for adaptation, anticipation, and initiative-taking.
• A true team player, you also know how to work independently.
• You have a critical mind and approach work in a methodical way, while also understanding the sense of urgency and priorities.
• You are dynamic, patient, and persevering, and maintain an optimistic attitude under all circumstances.
• You can receive and give constructive feedback.
• You dare to go further by stepping out of your comfort zone when necessary.
• Able to read and interpret technical drawings and specifications.
• Strong communicator with the ability to simplify and explain complex concepts.
• Autonomous, structured, and pragmatic in the field.
• Comfortable navigating both technical and commercial discussions.

Our Offer

• In addition to being part of a great team that loves collaboration, and fun – we offer a competitive package including extra-legal benefits.
• BEA takes care of its employees by offering them 5 days of company leave in addition to the 20 days of legal leave.
• For our new parents, we take in charge 14 weeks of Parental Leave (new borns or adoption), both for moms (full paid maternity leave), dads as well as same sex parents.
• Under the motto 'Work hard – Play hard', our Party Committee makes sure we have cool events and after work drinks to socialize.
• We offer training programs allowing you to discover the company, your colleagues and understand the products and their applications.
• Working at BEA means being part of a fast-growing technological company.
• BEA stands for a pleasant working environment in which we pay attention to a sensible work-life balance.

About BEA

BEA designs and produces detection solutions for automatic doors. The company was founded in 1965 and is based in Liège, Belgium. Organized into Business Units (EU, USA, Asia), BEA has a presence in Pittsburgh, Beijing, Tokyo, and Singapore. Worldwide, nearly 700 enthusiastic employees invest their energy and talent, contributing every day to the success of BEA.

Our products are used in automatic door systems around the world. BEA also expands its range of services to new markets where our detection technologies provide a competitive advantage. BEA now offers a range of products in the areas of access control, industrial doors, and people transportation. Looking towards the future, BEA is developing solutions for new applications such as vehicle counting and logistics automation.

BEA is an equal opportunity employer, and we welcome team members regardless of race, colour, religion, gender, sexual preference, age or disability.