Inside Sales Manager - Americas

Inside Sales Manager – Americas

Join a team of world-class experts driving innovation in optical and analytical technologies. As the Inside Sales Manager – Americas, you will lead the Inside Sales Representatives (ISRs) and Technical Account Managers (TAMs) who support Research & Science (R&S), Government, and mid-tier Industrial customers across the Americas. This role is essential in ensuring consistent execution of Ocean Optics' commercial processes, maintaining high-quality customer engagement, and supporting the company's commercial success through disciplined management of these established customer channels.

This full-time position supports the Americas commercial organization and reports to the Chief Commercial Officer (CCO). It can be based at any of our U.S. office locations.

The Inside Sales Manager – Americas is responsible for overseeing the daily operations, responsibilities, and performance of the ISR and TAM teams. ISRs serve R&S and Government customers, managing inbound inquiries and high-volume transactions. TAMs serve mid-tier Industrial accounts (non-R&S, non-OEM), maintaining account relationships and supporting revenue growth within assigned territories. TAMs also collaborate with Business Development Managers (BDMs) on strategic Industrial opportunities in accordance with established commercial workflows.

As a Successful Inside Sales Manager - Americas, this person will:

• Manage the day-to-day activities and responsibilities of ISRs supporting R&S and Government accounts.
• Ensure ISRs follow standard operating practices for inquiry response, quoting, lead qualification, and communication.
• Manage the day-to-day activities and responsibilities of TAMs supporting mid-tier Industrial accounts not designated as R&S or OEM.
• Ensure TAMs maintain consistent account coverage, customer engagement, and territory activity.
• Ensure TAMs collaborate with BDMs in accordance with established protocols for larger or strategic Industrial opportunities.
• Maintain accurate visibility into pipeline activity and team forecasting by ensuring all team members follow required CRM and process standards.
• Confirm adherence to qualification criteria, account routing rules, quoting procedures, and documented commercial workflows.
• Support cross-functional collaboration by ensuring the ISR and TAM teams follow established coordination processes with Product Management, Applications Engineering, Marketing, Operations, and Customer Service.
• Provide routine coaching, guidance, and direction aligned with Ocean Optics' expectations for team leadership.
• Represent Ocean Optics professionally in customer interactions, virtual meetings, and internal commercial forums.
• Other duties as assigned.

The ideal candidate is a steady, process-driven commercial leader who excels at managing established roles within a structured commercial model. They are consistent, organized, and skilled in enforcing standards across multiple customer segments. They thrive in a customer-focused environment and ensure smooth operational alignment across Inside Sales and Technical Account Management.

Our ideal candidate should possess the following combination of experience and qualities:

• 5+ years of experience in Inside Sales, Sales Management, Account Management, or similar commercial roles.
• Proven experience leading commercial teams.
• Demonstrated ability to lead and manage day-to-day sales activities.
• Experience working with R&S, Government, or Industrial customer segments preferred.
• Strong communication skills and comfort supporting technically oriented customers.
• Familiarity with CRM platforms (e.g., Salesforce) and adherence to standard sales workflows.
• Ability to provide direction, maintain accountability, and enforce established processes.
• Strong organizational skills with the ability to manage multiple parallel responsibilities.
• Experience working within a multi-segment sales structure (ISR, TAM, BDM) is preferred.
• Background in spectroscopy, photonics, sensors, or analytical instrumentation is beneficial but not required.
• Ability to work effectively across functions and maintain alignment in a structured commercial environment.
• Willingness to travel domestically as needed.

About the Company

Ocean Optics pioneered miniature spectrometers and deliver spectral solutions to researchers, OEMs, and industrial customers, also designs and builds industrial-grade photonics systems for material inspection, chemical identification, and quality assurance.

At Ocean We Measure What Matters, and our Mission is to design precise photonics systems to solve customer measurement challenges to make the world safer, cleaner, and healthier. We have discovered, refined, and delivered new approaches to solving problems with spectroscopy and imaging technologies. Backed by deep experience, we are working within applications including biomedical, semiconductors, research & science, industrial, environmental, food & agriculture, and safety & security. We partner with customers to achieve ambitious goals, leveraging the power of light for advancement in health, safety, and the environment.

With more than 200 employees worldwide, including in the US, Europe, and Asia, we leverage the wealth of knowledge from a diverse and multidisciplinary team, which drives our growth and high performance. Ocean Optics is a subsidiary of Halma plc, an international market leader in safety, health, and environmental technology.

Equal Opportunity Employer

Ocean Optics is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.