Customer Service
San Francisco, CA
Full-Time/Regular
Proficient in all Baggage Service related functionality
In depth knowledge of WorldTracer (W/T) to include creating, amending, and closing AHL, DPR, OHD files
Performs daily proactive/reactive communication with passengers
Clear expedited and left behind baggage through US Customs and sets up local and FedEx deliveries
Maintain inventory of OHD baggage
Register lost and found items in W/T, maintain documentation and follow-up with passengers
Sweep the bagroom and the departure pier daily to action the left behind or late receive interline baggage
Send W/T forwarding messages for all bags that are being expedited from the port
Respond timely to emails, telexes, and phone calls