Operations Supervisor (transportation) Fremont CA

Hallcon Commuter Program Manager

Hallcon is a mobility and infrastructure services company focused on turnkey solutions for clients such as technology companies, manufacturers, railroads, universities, corporate business parks, hospitals, airports, public transportation agencies and more.

The Company provides essential transportation services including multi-mode operations, integrated command centers, electric vehicle (EV) infrastructure, technology, analytics and business intelligence, maintenance, cleaning, and rider experience measurement. For more information, visit hallcon.com.

Key Highlights include:

• Innovative opportunities supporting critical clientele
• Ongoing professional growth and opportunity
• Dynamic, energetic work environment
• Medical, dental, vision benefits, 401k
• Convenient Fremont location

Hallcon is a rider experience company focused on providing diverse transportation services to exciting clients across multiple modes such as fixed route, commuter, shuttles, on-demand, and microtransit.

This role includes managing the day-to-day success of morning and afternoon commuter programs across client campuses. New team members work in an energetic, collaborative environment with Operations Managers, while honing their operations knowledge, interacting with new technologies, and advocating The Hallcon Way.

Key Responsibilities

• Monitor daily driver activities to ensure compliance with company policies
• Maintain communications with Local Dispatchers while responding to client needs
• Provide Support to Dispatch Team to ensure successful operation, cover shifts as needed
• Initiate corrective actions with employees to manage client incidents while mitigating the risk of future SLA penalties
• Develop written reports as required by management
• Professionally respond to information requested by riders and client
• Coordinate communication between employees and clients
• Process and complete employee payroll
• Ensure Safety Standards are met and rules are followed

Qualifications & Experience

• Good communication skills and ability to interact with passengers and clients with clarity, tact and courtesy
• Must be computer literate and have working experience with Microsoft Office suite
• Must be able to work various days and hours with flexibility, as required
• Must be at least 21 years of age
• Must be qualified to work in the United States
• Must have a minimum of 5 years' experience in customer service and transportation service
• Requires experience with FMCSA regulations as prescribed by the US Department of Transportation
• Experience with fleet management, maintenance, dispatch software and systems is highly desirable.

Hallcon is an Equal Employment Opportunity employer.