Account Manager, Carrier

Account Manager, Carrier Division

The Account Manager, Carrier Division will be responsible for executing Hailify's strategy and initiatives, and meeting the company's KPIs, as well as engaging and maintaining relationships with multiple business partners (transportation companies and software platforms) to ensure best in class customer experience. Report directly to the SVP of Business Development, Carrier Division.

Responsibilities

• Build working relationships with operational counterparts with each carrier and software platforms, help SVP of Business Development to meet deadlines and division KPIs, drive continuous improvement along with maximum flexibility and responsiveness in the event of the unexpected
• Schedule calls as necessary, send follow-up and check-in emails to current and prospective customers, schedule weekly "check-in calls" with software platforms during the integration period and carriers as needed
• Maintain and update the CRM platform on a regular basis
• Research and update pipeline for CRM by adding new prospective customers
• Send introductory emails to prospective customers
• Distribute MNDAs and MSAs, as well as facilitate the signing process for agreements
• Maintain strong working knowledge of all processes and policies
• Implement and follow through with strategies in partnership with operations and engineering leadership
• Perform other duties and responsibilities as needed

Requirements

• 1+ years of professional experience within the for-hire ground transportation industry required
• BA/BS required

Skills

• Strong written and verbal communication skills, excellent listening skills and the ability to adjust to the personalities of various partners
• Positive, "can-do" attitude and excellent interpersonal skills
• Be capable of making decisions independently and have self-management attitude
• Ability to work flex shifts, hours, nights and weekends as business dictates
• Ability to quickly recognize, diagnose and solve for challenges
• Must operate with a sense of urgency
• Attention to detail and multi-tasking skills
• Proficient in Microsoft Office, Google Docs, Internet Explorer and Google Chrome
• Knowledge of Customer Relationship Management platforms (Microsoft Dynamics, Monday.com, Sales Force, SugarCRM or Zoho) preferred