Job Description Contact Centre Team Leader - Service

Contact Centre Team Leader - Service

Attractive salary + bonus + benefits

Bolton

If you want a Contact Centre role that rewards you, then as a Contact Centre Team Leader – Service here at Haier Europe, you'll coach, train and develop a team of talented customer service agents to be the best they can be and reach their full potential.

As Contact Centre Team Leader – Service working at our Bolton Service Centre, in your hands, you'll grasp every opportunity to enhance our reputation as the number one home appliance brand in the world.

With a passion for supporting, coaching and leading teams, you'll have operational responsibility for achieving team targets and KPI's, delivering feedback in a professional and supportive manner whilst motivating the team to surpass personal performance targets and inspiring them to deliver outstanding customer service.

Benefits:

• Attractive salary and bonus scheme
• Hybrid working
• Enhanced family leave and sick pay policies
• Up to 6% pension contribution
• 4x Life Cover
• Training support schemes to aid your development
• Free fruit and hot drinks
• Employee Assistance Program
• Brilliant staff discounts on products
• Access to Reward Gateway which offers a wide range of retailer discounts including holidays and high street stores, entertainment and days out!
• A social committee which organises nights out and fundraising events
• Dress down Friday
• Free onsite parking
• Discounted gym membership

You'll need to have previous experience of working within a team leader/supervisor role in a contact centre environment, ideally within a customer service based role, as well as the ability to follow up on goals set and measure your team's progress, whilst feeding back and offering support as and where required.

Our team leaders continuously deliver outstanding service to our customers on a daily basis and you'll need to be able to demonstrate that you have done the same in your career, as after all, our customers are at the heart of everything that we do.

If you have a background in leading or supervising teams within a contact centre environment, along with a passion for supporting and coaching colleagues to achieve high performance, then we would like to hear from you.

Our future. In your hands. Apply now.