Service Quality SDA & TV Coordinator

Service Quality SDA & TV Coordinator

An exciting opportunity has arisen to contribute to Haier Europe. The Company is on a journey to achieve ambitious business growth and leadership objectives in the region, and we need someone who is passionate, proactive, self-driven and motivated to join a team of open-minded individuals. We are looking for an individual who demonstrates the core values of the Haier's attitude: entrepreneurship and innovation, zero distance to consumers and IoT & Ecosystem thinking. A true change agent with an agile approach thriving for idea contamination and with a hyper-collaborative approach that breaks silos and creates an open ecosystem.

The Service Quality SDA & TV Coordinator is responsible to collect and follow up all the main claims coming from markets for SDA products. Furthermore, is responsible to support Global Contact Center to reach excellence in Call Avoidance activity.

Activities and Areas of Responsibility:

• Collaborate with R&D and PL Quality to improve products quality and service ability
• Attend meeting NPI projects
• Follow Failure to Solution process (Early Warnings and not solved issues)
• Be in contact with Countries for Technical issues
• Technical support To GCC
• Training of GCC for Call Avoidance and NPI
• Knowledge Base for GCC
• Find Opportunities to improve Call avoidance
• Analyse Technical Pex to find actions to reduce it
• Organize Technical Training material for the SQ team

What you need to succeed:

Must have:

Education: Technical Diploma, Bachelor/Master Degree as a plus

Professional Experience: Previous experience of at least 3 years in TV

Languages: Italian & English

Competences & Skills:

• TV Technical Background
• Good to deal with people and manage follow up
• Very Good in English and Italian (eventual Chinese could be a plus)
• Excellent organizational and time-management abilities
• Working knowledge in MS Office (especially Excel)

Haier Europe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.