Service Planner

Service Planner

An exciting opportunity has arisen to contribute to Haier Europe. The company is on a journey to achieve ambitious business growth and leadership objectives in the region, and we need someone who is passionate, proactive, self-driven, and motivated to join a team of open-minded individuals.

The Service Planner will be responsible for the service level of spare parts in warranty and out of warranty and consumables. He/she will guarantee order fulfillment for customers/Asas, respecting target service level and target stock rotation index in the warehouse.

Key Responsibilities:

• Responsible for the service level to the markets and for the level of stock available in the warehouse of parts provided by internal plants and Chinese suppliers
• Analyze forecasts and historical data for each SKU and identify action to guarantee the target availability
• Analyze the proposals for replenishment issued by the planning software and confirm/amend the quantity to be ordered from the supplier
• Supplier order issuing, monitoring, expediting, and choose of best delivery way
• Monitoring of supply chain KPI and suppliers KPI
• Cooperate daily with inbound specialists, order management, technical department, and logistic specialist to guarantee the allocation of the orders in the warehouse
• Put in place corrective action to guarantee the respect of lead time of deliveries and order fulfillment (call/visit to the suppliers)

What you need to succeed:

• Strong organizational and problem-solving skills. • Excellent communication and interpersonal abilities. • Customer and results-oriented mindset. • Ability to manage multiple priorities under pressure. • Team player with a proactive attitude. • Fluency in Italian and proficiency in English (written and spoken).

Haier Europe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.