Service Manager

Service Manager

Haddad Plumbing and Heating Inc. has been in business for 25 years servicing New Jersey, New York City, and Westchester County in mid-rise and high-rise buildings with exceptional work and a proven track record. This is a terrific opportunity for a well organized and outgoing individual to have a great career in a great industry.

Summary

The Service Manager is responsible for managing the day-to-day sales, budget, operations, and customer service experience for the company's technician team.

Essential Functions

• Achieve service department sales and profitability goals.
• Respond to operational, employee, and customer issues promptly and efficiently.
• Review and process all invoices accurately and timely.
• Develop and manage service inventory policies, levels, and pricing to meet company goals for vehicles and warehouses.
• Manage seasonal fluctuations by promoting and scheduling routine maintenance.
• Propose, maintain, and administer the service technician commission plan.
• Conduct periodic ride-alongs to ensure adherence to procedures and techniques and maximize customer service.
• Lead and coach team members, providing necessary training, knowledge, and information for peak performance, continuous improvement, and a positive work environment aligned with company objectives.
• Coordinate tactical and technical training for technician and employee development.
• Adjust manpower allocation daily based on customer demand and the approved schedule.
• Address customer complaints and satisfaction issues promptly.
• Inspect trucks and enforce dress code compliance.
• Visit job sites to gather information for proposal preparation according to company guidelines.
• Perform other duties as assigned by upper management.

Qualifications:

• Bachelor's degree or a high school diploma with 10+ years of experience.
• 5+ years of experience in the HVAC/plumbing industry.
• 3+ years of management experience.
• Proficiency in Microsoft Office.
• Strong verbal and written communication skills.
• Valid driver's license with a clean driving record (must provide current abstract).