Customer Service Officer I

Customer Service Officer I

Are you driven by the satisfaction of supporting and assisting our valued customers? Is delivering top-tier customer service your passion and priority? Then seize the opportunity to join us as a full-time Customer Service Officer at our Antwerp site. As a Customer Service Officer, you will play a crucial role in ensuring the smooth running of operations, both administrative and internal. You will act as a vital link between our warehouse and our external customers, using your insights into customer needs and warehouse processes to take our service to new heights. Your responsibilities will include handling administrative tasks and managing various internal workflows, all with the aim of improving the overall customer experience and contributing to the success of our site. If you're ready to make a meaningful impact and excel in a dynamic, customer-focused role, we invite you to apply and join us in delivering exceptional service at our Antwerp site.

What you do on a typical day – Customer Service Officer

• Understand basic administrative functions of Customer Service area.
• Able to handle routine customer calls and appropriately escalate complex issues to the next level of management.
• Must be able to research customer inquiries and resolve issues in a timely manner.
• Maintain records of all customer interactions and transactions to include all inquiries, comments, complaints, and resolution decisions.
• Communicating courteously with customers by telephone and e-mail.
• Investigating and solving customers' problems (these may be more complex or long-standing problems).
• Producing documentation/written information for customers when requested.
• Able to articulate clearly with other managers to discuss possible improvements to customer service provided.

What you need to succeed at GXO

• Minimum of 1+ years of Operations experience in a similar role, ideally from a logistics or similar environment.
• Fluent communication skills (verbal and written) in Dutch and English.
• Proficiency in MS Office, particularly Excel.
• You are proactive, communicative, professional, flexible, accurate, and able to perform under pressure.
• Basic knowledge of Customs procedures is an advantage.
• A strong team-oriented mindset.

What we offer you

• A fulltime position in an interesting and challenging environment, where you have the opportunities to develop your own initiatives and to work independently within a team of committed colleagues.
• A competitive salary.
• An international environment where you can grow!
• Unlock the potential of your future!

Your work environment

Working at GXO Logistics means working in a dynamic and international organization. A fascinating environment with plenty of room for personal input and development. Employees at GXO Logistics are in charge of their own success. Whatever your position at GXO Logistics, you will face new challenges every day, which will enable you to develop optimally. We support you in your development, so that you can contribute to the entrepreneurship of our organisation.

GXO Logistics offers advanced supply chain solutions for the world's most successful companies in many industries; like e-commerce, food & retail and industrial multinationals. In the BeNe region (The Netherlands and Belgium) GXO BeNe operates from +30 different locations with its headquarters in Eindhoven (NL).