Customer Service Manager

Customer Service Manager

Logistics at full potential

You are a people manager and lead the Customer Service department to ensure that the set goals are met. You are part of the management team and maintain intensive contact with customers, suppliers, transporters, and colleagues. Thinking along (operational) solutions and processes on site is an important part of your job package. You are responsible for maintaining, building and optimizing customer relationships by regularly visiting the Albert Heijn suppliers on site and initiating improvements. You ensure effective communication with internal and external stakeholders with contract management and KPI compliance. You ensure presentations and site tours for current and future customers.

You report to the Site Manager. Your working hours are from Monday to Friday in day service but some flexibility is expected. You are reachable as part of the role.

What do you do on a typical day

Maintaining customer contact and contract management;

Thinking along (operational) solutions and processes;

Maintaining, building and optimizing customer relationships;

Leading, (vacation) planning, budgeting, consultation regarding production, etc;

Focus on engagement and development of your colleagues;

What you need to succeed at GXO

You need at least:

An advanced higher education or university degree in a logistical and/or business direction;

Experience in a similar managerial position within logistics or you are motivated to learn something new;

Excellent command of the Dutch and English language;

You are stress-resistant, you can prioritize well and keep an overview;

Proven experience in relationship management and stakeholder management;

You are creative, think from the customer's perspective and can involve other people in decisions.

What we offer

A market-conforming salary;

Lots of room to determine your own success and develop further. We will support you in this;

A nice challenge in an enterprising, open and informal organizational culture;

A pleasant working atmosphere with nice colleagues where there is plenty of room for new initiatives and ideas.

Unlock the potential of your future!

Work environment

Working at GXO Logistics means working in a dynamic and international organization. An exciting environment where there is a lot of room for your own input and development. Employees at GXO Logistics take the lead over their own success. Whatever your role at GXO Logistics is, every day you face new challenges, so you can develop your optimum. We support your development so that you can contribute to the entrepreneurship of our organization.

GXO Logistics offers advanced supply chain solutions for the world's most successful companies in many industries; as e-commerce, food & retail and industrial multinationals. In the BeNeGe region (Belgium, Netherlands and Germany) GXO operates from 30 different locations with the headquarters in Eindhoven (NL).

Every day, more than 4,500 employees give their best for the supply chain challenges of the various customers; how different, challenging or specific the requirements may be. We have almost one million square meters of storage space and about 200 vehicles. Customer satisfaction, personal growth of employees and a safe working environment are crucial within the company philosophy of GXO Logistics.

In short, this is the next place where you want to work!

For more information, you can contact Anouk van der Heijden (Corporate Recruiter), he can be reached via email address anouk.vanderheijden1@gxo.com.

Interested?

Apply via the button and leave your recent CV + motivation letter.

Want to know more about GXO Logistics? Then watch the video below or visit our website gxo.com.