Business Support Manager I

Business Support Manager I

Experience Business Support Manager required for our growing site in Tongeren. You will be the link between our customer, customer service, GXO operations, and internal teams with a clear focus on quality, customer service and leadership. You will ensure that processes and systems run smoothly, set up improvement projects to continuously optimize our services. Monday – Friday 38 hours a week, flexible daytime working hours between 7am – 6pm Based at our site in Tongeren 20,000m2 site Fluent in English, Dutch and French would be beneficial.

Your role as a Business Support Manager: You will be the central point of contact for our customer Lead a team of 2 direct reports, Supervisor and Team Leader And 15-20 indirect employees who report into the supervisor and Team Lead, ensuring a motivating working atmosphere Initiate and lead continuous improvement initiatives to structurally improve processes In close cooperation with the operations manager, you will support operational issues, perform root cause analyses and implement sustainable solutions Support team to improve reporting, KPI's, optimize our WMS system and provide support to key user Manage your projects with multidisciplinary teams (IT, Operations, Business) You make daily operational decisions in consultation with the Site Manager and Operations Manager.

What you need to succeed at GXO – Business Support Manager A Bachelor's or master's degree in Logistics, Supply Chain Management or an equivalent field alternatively experience within the role Previous experience in Logistics or 3PL environment (Distribution/Production or similar warehouse environment can be considered) Experience in leading a team Fluent in English and Dutch verbal and written, French would be beneficial A proactive, hands-on working style and the ability to support teams effectively Self-starting ability: you take initiative and work independently to achieve goals Excellent communication skills and the talent to strengthen relationships, both internally and externally Experience with WMS systems and process optimization is a plus; affinity with IT is essential including Excel and Power BI

We offer you. Competitive salary with attractive fringe benefits including company car Multicultural team with an informal corporate culture with regular team activities Space to really shape your leadership and improvement projects Unlock the potential of your future! Working at GXO Logistics means working in a dynamic and international organization. An exciting environment with plenty of room for personal input and development. Employees at GXO Logistics are in control of their own success. Whatever your position at GXO Logistics, you face new challenges every day, allowing you to develop optimally. We support you in your development, so that you can contribute to the entrepreneurship of our organization.