Applications Support Specialist (2nd Line Support)

Applications Support Specialist (2nd Line Support)

Logistics at full potential

GXO is a leading provider of supply chain solutions, within the world's most successful companies. We are the leaders in managing our customers goods as efficiently as possible with the help of our technologies and services. Our greatest strength is our global team – made up of energetic, innovative people from all disciplines and talents, who make GXO a great place to work.

To support our growing presence in Central Europe, we are looking for an Applications Support Specialist (2nd line support) to join our IT team. The successful candidate will provide first-line support for our Warehouse Management System (WMS) Manhattan Active, as well as basic infrastructure support. This role is crucial in ensuring the smooth operation of our systems and infrastructure, providing timely and effective support to our users. The position is based on-site in Dorsten and will require shift work between 7:00 AM and 10:00 PM.

What your day looks like:

WMS Manhattan Active Support:

• Provide 1st and 2nd line support for WMS Manhattan Active users, including troubleshooting issues and resolving incidents.
• Assist with user account management and permissions within the WMS.
• Escalate unresolved issues to the 3rd Line Support or relevant teams as necessary.
• Document and maintain records of issues and resolutions for future reference.

General Support Duties:

• Respond to support requests via different channels (phone, email, and helpdesk software) promptly and professionally.
• Provide excellent customer service and ensure a high level of user satisfaction.
• Participate in regular team meetings and contribute to continuous improvement initiatives.

Other Duties:

• Troubleshoot and optimize WMS and operational processes.
• Help identify and specify required changes to the application.
• Participate in validation, test, and accept versions/releases of software.
• Cooperate with project team members and key users.
• Cooperate with 3rd/4th line support.

What do you need to be successful:

• A degree in Information Technology, Computer Science, or a related field is preferred.
• Previous experience in a similar position as a Key User or WMS IT Supporter.
• Familiarity with WMS Manhattan Active or similar Warehouse Management Systems is mandatory.
• Overall technical knowledge of IT systems, infrastructure, and applications as well as basic understanding of networking concepts and infrastructure components (e.g., switches, routers, cables).
• Proficiency in using helpdesk software and remote support tools.
• Fluent in English; German language knowledge will be a plus.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and analytical skills, as well as ability to work independently and as part of a team.

Unlock the potential of your future!

Your work environment

Working at GXO Logistics means working in a dynamic and international organization. A fascinating environment with plenty of room for personal input and development. Employees at GXO Logistics are in charge of their own success. Whatever your position at GXO Logistics, you will face new challenges every day, which will enable you to develop optimally. We support you in your development, so that you can contribute to the entrepreneurship of our organization. GXO Logistics offers advanced supply chain solutions for the world's most successful companies in many industries, like e-commerce, food & retail and industrial multinationals.

Our ultimate vision

Create game-changing opportunities for the world's best companies.

In short, this is the next place you want to work!

For further information you can contact Weronika Bazylak (Corporate Recruiter), you can reach her on weronika.bazylak@gxo.com