Vision Services Training & Education Specialist - 0.9 FTE

Training & Education Specialist

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Scheduled Weekly Hours: 36

Are you passionate about developing talent and ensuring excellence in patient care? Join our team as a Training & Education Specialist for Vision Services! In this role, you'll lead the coordination and delivery of all staff training, education, and competency programs across multiple sites.

The Vision Services Training & Education Specialist is responsible for the comprehensive coordination and management of all staff training, education, and competency programs within Vision Services across multiple sites in the tri-state area of Iowa, Minnesota, and Wisconsin.

A key responsibility includes overseeing a robust 12-week training course for new staff, which culminates in an in-house exam proctored by the Specialist, ensuring thorough preparation and competency before staff begin independent work. Beyond initial training, the Specialist fosters ongoing professional development by managing continuous education, competency assessments, and refresher training for all Vision Services staff to maintain compliance and readiness. This role also identifies opportunities to improve workflow, efficiency, and staff performance across all vision sites and manages all Joint Commission preparation activities related to staff education and competencies, serving as a vital resource and point of contact for education needs and best practice adherence.

Responsibilities Include:

Develops and implements systems for managing staff competencies and skill level assessments across the entire Vision Services department, including all sites throughout the tri-state area of Iowa, Minnesota and Wisconsin. This includes, but is not limited to, tracking certifications, BSM consulting and continuing education for all staff.

Provides training, education and support for all new hires across all Vision Services locations to create a streamlined and efficient approach to staff onboarding, thereby enhancing provider productivity.

Actively travel to all eye clinic locations to collaborate with clinicians and staff.

Coordinates and manages the GLOCAP training and education program within the Vision Services department.

Works collaboratively to ensure appropriate utilization of resources, adequate staffing and coordinated coverage for all Vision Services staff across the tri-state region. Manages issues related to FTE budget, position control, payroll and timekeeping, and assures staff compliance with training, education and licensure data, in cooperation with the Clinical Managers.

Ensures compliance with regulatory standards (JCAHPO), Emplify Health policies and procedures, confidentiality standards, practice guidelines, and standards of care across all Vision Services locations.

Coordinates all staff training on equipment and technology used throughout the Vision Services department sites.

Oversees and manages all compliance activities related to staff workflow and competencies across the tri-state Vision Services network.

Adheres to regular and predictable attendance.

Personally interacts, engages with and cares for patients.

What's Available:

Full time, 0.9 FTE; 72 hours bi-weekly

Schedule: Primarily Monday-Friday Days

Location: Based in La Crosse, WI with frequent travel to other clinics across multiple sites in the tri-state area of Iowa, Minnesota, and Wisconsin

What You'll Need:

Education: High School diploma or equivalency

Experience: 3-4 years working as an Ophthalmic Technician with certification (COT)

License/Certification: Certified Ophthalmic Medical Technologist (COMT) certified by JCAHPO or Certified Ophthalmic Technician (COT) with Ophthalmic Surgical Assistant Certification by JCAHPO required within 18 months of hire.

Valid Driver's License (DL), Required

Strong organizational skills to manage multiple sites, timelines, and priorities.

Ability to create engaging learning materials and deliver effective training sessions.

Excellent interpersonal skills for working with clinicians, managers, and staff across regions.

Travel Flexibility: Willingness to travel frequently within the tri-state area.

In addition to this meaningful and important work, we offer a competitive benefits package:

Benefits: In addition to medical and dental, we have pet insurance and a substantial contribution to retirement

Work/life balance: 24/7 Employee Assistance Program for employees and their families, generous PTO and paid holidays

Health/Wellness: GunderZen Relaxation Room including massage chairs, corporate gym and yoga, local gym discounts

Professional Development: Tuition Invest Program totaling up to $3k per year, access to a catalogue of hundreds of internal courses, corporate incubator, Career Development Center

DEI: 12 months of Celebration to include monthly educational events

Other: 18% discount on data plan through Verizon, 20% discount at Gundersen locations for services not covered by insurance

If you are looking to be a part of a stable and growing mission-driven organization, this may be the right opportunity for you!

Emplify Health is comprised of two of the Midwest's most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan's Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities.

If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future.

Equal Opportunity Employer