Telecommunications Service Assistant - 0.9 FTE - Pms

Telecommunications Service Assistant

Gundersen Health System is looking to add a Telecommunications Service Assistant to our team. If you enjoy helping others, have excellent communication skills, and thrive in a fast-paced environment, this position may be a great fit for you! Join our team and contribute to providing exceptional service to our patients, families, and staff.

What You'll Do:

As a Telecommunications Service Assistant, you will be responsible for handling external and internal phone calls for GHS departments/staff on the Onalaska or La Crosse main campuses, while maintaining an empathetic, calm, and professional manner. Our software application tools provide the screening questions and appropriate call flows required to determine the best outcome for the caller and support our various directives. Pager and on-call schedule administration/activation, emergent events, documentation, and clerical duties are included in many of our call flows.

What's Available:

• 72 hours biweekly (0.9 FTE)
• Schedule: Typical hours will be 3:00pm-11:00pm + every third weekend coverage
• Training Hours: Hours for training would typically be Monday-Friday days between 8:00am-5:00pm. After adequate training onsite the role does have ability to shift to a hybrid basis.
• Location: Onalaska, WI Support Services Building
• Starting pay of $18.00/hr and up, based on your years of experience, with applicable shift differentials.

What You'll Need:

• High School Diploma or equivalency
• Strong customer service skills
• Excellent problem-solving abilities and attention to detail
• Proficient in using computer systems and software applications
• Strong communication skills, both verbal and written
• Ability to multitask and prioritize tasks in a fast-paced environment

In addition to this meaningful and important work, we offer a competitive benefits package:

• Benefits: In addition to medical and dental, we have pet insurance and a substantial contribution to retirement
• Work/life balance: 24/7 Employee Assistance Program for employees and their families, generous PTO and paid holidays
• Health/Wellness: GunderZen Relaxation Room including massage chairs, corporate gym and yoga, local gym discounts
• Professional Development: Tuition Invest Program totaling up to $2k per year, access to a catalogue of hundreds of internal courses, corporate incubator, Career Development Center
• Diversity, Equality, Inclusion: 12 months of Celebration to include monthly educational events

Emplify Health is comprised of two of the Midwest's most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan's Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities.

If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future.

Equal Opportunity Employer