Patient Services Associate Casual

Love + Medicine

Love + medicine is who we are, it's what we do, it's why people want to work here. If you're looking for a job to love, apply today.

The Patient Liaison works as a team member to assist internal and external customers assuring accurate and complete registration, scheduling appointments, demographic information, insurance coverage, collecting payments and monitoring customer satisfaction.

Major Responsibilities:

• Represents Gundersen Health System's high standards for customer service in all telephone and face-to-face encounters through courteous, patient and respectful conduct and conversation.
• Communicates effectively with patients, family members and Gundersen Health System staff to schedule appointments, admissions, surgeries, tests and procedures utilizing good customer service skills. Provides information and instruction in a confidential manner to prepare patients for current and future appointments. Uses CWS (clinical workstation) to respond to the requests of MD, nurses, MA's to create, update and/or print patient's protected health information to assist with completion of documentation.
• Responsible to ensure accurate and complete data for promptly registering patients, gathering, verifying and up-dating demographics, as well as insurance and benefit information to drive a timely billing process for our patients.
• Demonstrates and maintains successful completion of defined core competencies in computer skills related to patient registration and appointment scheduling, insurance, cash collection and department computerized schedules.
• Works within the organizational financial guidelines to collect payment and assist customers with financial need for payment of services, utilizing appropriate resources.
• Obtains appropriate signatures on forms relating to registration, billing, and patient care, meeting all compliance regulations and requirements.
• Assists in obtaining estimates for patient responsibility and notifies guarantors prior to treatment according to published organizational standards.
• Keeps current through periodic in-service on registration policies, procedures, insurance guidelines and other information related to position.
• Solicite and responds to customer complaints/concerns either in writing or verbally, using appropriate resources.
• Views, documents, or prints from the patients electronic health record to assist with coordination of patient care.
• Adheres to regular and predictable attendance.
• Performs other job-related duties as assigned.

Education and Learning:

REQUIRED

High School Diploma or equivalency

Work Experience:

REQUIRED

1 year experience in an office setting requiring customer service responsibilities and computer competency in Microsoft Windows.

DESIRED

1 year experience in a medical facility setting and/or extensive customer service experience.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future.

Equal Opportunity Employer